Senior Technical Account Manager

With a predicted 25 billion connected IoT endpoints by 2025, the commercial and technological opportunities presented by the IoT are endless. Not to mention the career paths this exciting space has created. emnify stands out by delivering the next generation of connectivity technology to IoT solution providers worldwide – either directly or via strategic partnerships with CSPs. The most exciting thing about working at emnify is that we are just at the beginning of our journey.

We are constantly developing our culture, people and our business approach further. Our guiding principles are driving transformation, customer centricity and empowering people. If you share our vision to unlock the potential of connectivity in a people focused culture that gives you the chance for impact, growth and to be successful together, we would be happy to join us.

As a Senior Technical Account Manager (TAM) at emnify, you’ll be a key member of our PaaS / Partner Sales business — working with mobile network operators (MNOs), MVNOs, device manufacturers, and strategic connectivity partners to deploy, integrate, and scale emnify’s IoT connectivity platform.

Reporting to Angel Garcia, Head of PaaS, you’ll own deep technical partner relationships end-to-end: supporting complex pre-sales conversations, running solution workshops and demos, guiding trials and onboarding, and ensuring partners are enabled to sell and scale with emnify long after the initial deal is signed.

This is a senior, hands-on role: you won’t be managing people, but you will be expected to operate independently, represent emnify with confidence, and lead technical discussions across architecture, mobile core, and cloud connectivity.

Although we would prefer to hire someone who can work on a hybrid basis from our Berlin office, we will consider applications from individuals who work remotely in Germany as well.

• Own the end-to-end technical relationship for strategic PaaS customers and partners, acting as their primary technical point of contact
• Lead solution design, architecture discussions, and technical workshops, translating customer requirements into scalable IoT connectivity solutions
• Drive onboarding, migrations, and complex deployments across mobile core, roaming, signaling, and platform components
• Coordinate cross-functional teams (Product, Engineering, Network Operations, Security, Commercial) to deliver stable and predictable services
• Manage technical governance including QBRs, escalations, and roadmap alignment, ensuring clear ownership and communication
• Translate customer needs into clear, actionable input for Product and Engineering to support long-term growth and retention

• Deep understanding of mobile core networks and IoT connectivity, including LTE/5G, roaming, signaling (SS7 / Diameter), and data connectivity
• Strong experience with cloud infrastructure and networking, ideally in AWS and/or Azure environments
• Proven ability to lead complex, long-running technical programs, coordinating multiple stakeholders across technical and commercial teams
• Senior customer-facing experience as a Technical Account Manager, Solution Architect, or similar role within telecom, IoT, or connectivity platforms
• Clear, confident communication skills, with the ability to balance technical depth and commercial awareness when engaging senior stakeholders

It’s all about your growth. emnify puts a lot of effort into setting up different learning opportunities for everyone. We are currently focusing on leadership coaching with our partner Gallup with their strengths finder approach. We enable leaders to identify their strengths to continue their learning journey. We offer emerging leaders with our partner Junto to connect with other leaders from similar companies to learn together and grow a network.

On top of that our employees benefit from lunch & learn sessions to learn and understand different parts of the business better and leverage the different skills from each other.

We empower leaders to spend some quality time with their teams and get together for dinners, workshops, or other fun…