Help Desk Engineer

Requirements

• Exemplify Revolution Group's core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work
• 1-3 years general technology experience
• Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• High-energy, self-motivated, well-organized
• Responsible for responding to initial calls and Help Desk tickets from client base
• Methodical with the ability to analyze, make decisions and solve problems
• Better than average communication skills
• Ability to verbally communicate and explain technical information to all types of end users
• Patience, resourcefulness and a desire to help others
• Bachelor's degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
• Strong aptitude for learning
• Experience with different types of hardware; PCs, laptops, and other end user compute devices
• Must be able to travel to clients in the central Ohio area

• Daily responsibility for troubleshooting and resolving hardware issues on end-user devices
• Daily responsibility working with Revolution Group on reviewing server logs
• Responsible for troubleshooting client facing technical issues
• Responsible for troubleshooting technical issues with the POS platforms
• Will be expected to be put into an on-call rotation
• Reliable transportation required; applicants will be required to drive to client locations at times in the central Ohio area

• Competitive pay structure
• Health insurance benefits available
• Fun, supportive team oriented work environment