Senior ServiceNow AI Specialist

As a (Senior) Service Now AI Specialist you will be a key driver of strategic and technical AI solutions on the Service Now platform. Your mission is to design, build, govern and scale AI-enabled workflows, agentic systems and intelligent automation that deliver measurable business impact for our clients. You will work across the entire AI‑capability stack (from Use Case Strategy and AI Agent Studio development to centralized AI governance with AI Control Tower).

• Develop, configure and extend AI Agents using AI Agent Studio and Now Assist components to create autonomous task‑executing systems that solve real business problems
• Architect and implement AI‑centric workflows aligned to client goals using Service Now’s AI Platform (AI Agent Fabric, Now Assist, Predictive Intelligence, AI Search)
• Integrate and enhance Service Now AI capabilities with third‑party models/tools while maintaining enterprise‑grade governance and security
• Design and maintain AI governance strategies using AI Control Tower, ensuring visibility, compliance, risk mitigation and measurable impact across all deployed AI agents and models
• Provide technical thought leadership, contribute to pre‑sales and solution proposals, and represent MHP in client workshops.

To be well‑prepared for your path as a (Senior) Service Now AI Specialist, you bring the following qualifications:

• Completed Studies and at least 3 years of hands‑on experience with Service Now platform implementation and development
• Passion for AI‑enabled solutions on Service Now, ideally including AI Agent Studio & Now Assist AI agents or AI Control Tower governance and lifecycle management
• Expertise in Flow Designer, Integration Hub, REST, data modeling and integrating AI models and enterprise systems
• Your way of working is characterized by excellent communication with a consultative mindset and client‑facing experience and ability to translate complex business needs into scalable technical designs
• Start: By agreement - always at the beginning of a month
• Employment type: Permanent
• Area: Consulting
• Language: Fluent in English, German is a plus
• Flexibility & willingness to travel
• Other: A valid work permit; if needed, we can apply for the work permit as part of our recruiting process. The procedure takes time and may affect the start date.