INTERN - Application Support Engineer

Location: Richfield

Overview

SNAP-ON BUSINESS SOLUTIONS

(SBS - a group within the RS&I Division of Snap-on Incorporated)

Location:

Richfield, OH (between Independence and Fairlawn, OH)

Work Schedule:

Monday thru Friday - up to 30 hours per week (flexible with student's school schedule).

Level: Seeking students, beginning Junior and Senior level coursework.

APPLICATION SUPPORT ENGINEER - IT Technology - INTERN

The primary responsibility of this role is to support the smooth running of all critical internal applications for the business.

Responsibilities

* Maintain a secure and highly available application environment for all supported applications.
* Execute release (data and code) activities related to the operations and monitoring of SBS internal and external web sites, critical business systems and revenue generating systems.
* Perform troubleshooting support for all assigned software applications.
* Create and adhere to SLA's for production application support and all web based releases.
* Responsible for the installation, maintenance, troubleshooting and technical support of supported applications.
* Promptly respond to the technical support needs of internal and external customers.
* Work closely with other departments as needed, tracking issues to successful resolution. Keep detailed records of events, issues and resolutions in our ticket tracking system.
* Provide a superior customer experience, driving overall satisfaction by pro-actively being a customer advocate for all customer impacting issues.
* Suggest, design, implement and deploy new technologies to help SBS achieve its strategic business goals.
* Adhere to Change Management practices, including review, coordination, deployment, and follow-up procedures as they relate to SBS and Industry standards.
* Adhere to security measures to ensure that the information assets of the Company and the commercial clients are protected at all times. Perform other duties as assigned.

Qualifications

* Associate's degree in Computer Science or Computer Engineering or equivalent work experience. Related work experience and industry recognized certifications will be considered.

* Must be currently enrolled at college/university with a major in Information Technology/Computer Science and maintain a 2.5/4.0 average.

* Experience in supporting server based applications, application maintenance and support.

* Working knowledge of Windows Operating Systems (Windows 10 and 11)

* Basic understanding of a Microsoft Windows environment is helpful.

* Detailed knowledge of Microsoft or Linux operating systems.

* Some experience with tools such as SharePoint, MS Team Foundation Server, Jira, Source control solutions.

* Some experience trouble-shooting applications and database issues.

* Some demonstrated experience with customer support providing mission critical support.

* Working knowledge of programming concepts and web technologies.

* Experience with HTML, XML, SQL, JSON, YAML, HCL, Python, Ansible are a plus!

* Good organizational skills required.

* Good interpersonal and communications skills and ability to work with clients, technical staff, and vendors.

* Good problem solving and consultative skills.

* Ability to seek out solutions independently.

* Good planning, project management, and implementation skills.

* Must be a team player with a positive attitude, enthusiasm, initiative, sense of urgency, and be self-motivated.

* Ability to work with international teams as required.

* Ability to lift a minimum of 60 pounds of equipment as required.

* Must be a licensed driver and provide their own transportation.