Customer Operations Specialist - Italian Market

As a Customer Operations Specialist
, you support the Customer Operations team in delivering reliable, high‑quality service for the customers within the Opco South West Europe within the Retail & Americas organization. Working in a functional team setup, you contribute to the daily execution of the Order‑to‑Cash process, ensuring accurate order entry, validation, and flow monitoring across digital channels such as EDI, web portals, and robotic processes.

You actively monitor delivery and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues that impact customer satisfaction.

Key contributions of this role include:

• Driving incremental improvements by identifying process gaps and supporting (IT-related) optimization initiatives across customer operations
• Ensuring accurate and timely order entry and validation across multiple digital channels (EDI, web portal, robotic flows)
• Monitoring order and delivery flows, identifying discrepancies, and supporting resolution in collaboration with internal teams
• Communicating proactively with customers and logistics partners to provide updates and manage expectations
• Supporting system testing and process documentation during IT changes or upgrades
• Building foundational knowledge of end-to-end supply chain processes and systems