Systems Support Coordinator

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The Ruhlin Company is seeking to hire a Systems Support Coordinator to sit in our Sharon Center office. This position reports to our Assistant Director of Information Technology.

Summary: Provide first-level technical and administrative support to ensure that the technology used in staff workflows and daily operations runs smoothly and effectively.

Responsibilities:

• Provide timely, professional, and effective support to users.
• Minimize IT asset downtime and reduce disruptions during support incidents to maintain smooth business operations.
• Promote and foster cyber security culture and assist in the management of the cyber security training system.
• Troubleshoot and maintain hardware and software on a preventive as well as a corrective basis.
• Set up and configure user hardware in accordance with departmental standards and best practices.
• Provide users with help desk support; travel to regional office as needed.
• Maintain and manage endpoints and IT assets.
• Stay current on emerging IT trends and assess their potential impact on the company’s technology.
• Participate in the planning and execution of IT initiatives.
• Set up the structure for new jobs in MS Teams.
• Conduct IT onboarding for new employees, including setup and orientation of cell phones, iPads, computers, and initial password setup.
• Participate in IT-related meetings and brainstorming sessions as needed to support collaboration and problem solving.
• Perform additional assignments as directed by the Assistant Director of IT.

Essential Skills and Experience:

• Relevant technical training and proven ability to effectively perform the responsibilities of the role.
• Demonstrated technical proficiency, supported by current and relevant industry certifications.
• Effective problem analysis and resolution skills.
• Outstanding time management and organization skills.
• Strong customer service orientation; high energy level; team player.
• Excellent interpersonal and communication skills.
• Team-focused mindset to build strong working relationships.
• Commitment to Company values.

Direct Reports: None

About The Ruhlin Company

Founded in 1915, The Ruhlin Company thrives on a philosophy of partnership. For over a century, we've been turning our clients' visions into reality by truly listening to their needs. Our national reputation as a leader in construction services speaks for itself!
At Ruhlin, we offer a diverse range of services through our four key divisions:
Building, Industrial, Civil, and Structural. From building state-of-the-art bridges to managing complex construction projects in the healthcare industry, we are committed to excellence in every endeavor.
We provide a wide variety of construction services, including general contracting, construction management, design/build, owner's agent, and estimating/preconstruction services. Our approach is rooted in creating cooperative relationships with our clients, ensuring their visions are successfully translated into reality.
With such diverse work, we welcome anyone with a passion for construction who is looking for a long-term career. Join us and experience the difference of working with a company that values integrity, innovation, and collaboration. Let's build the future together!

The Ruhlin Company offers a comprehensive benefits package to eligible employees, which includes:
Employee Stock Ownership Program (ESOP), 401 (k) match, Bonus, Medical, Dental, Vision, Life Insurance, Long Term Disability coverage, paid vacation, and sick days.

The Ruhlin Company is an Equal Opportunity Employer and participates in Ohio's Drug Free Safety Program

Equal Opportunity Employer, including disabled and veterans.