More jobs:
Application Support Engineer/Lead
Job in
Germany, Pike County, Ohio, USA
Listed on 2026-03-05
Listing for:
KBC Technologies Group
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
- Provided L1/L2 support for Dealer Management Systems across multiple German automotive dealerships
- Managed incidents related to:
- Sales module (new & used vehicles)
- Workshop & service operations
- Parts & inventory
- Warranty claims & OEM integrations
- Diagnosed application, performance, and database issues using SQL queries
- Ensured SLA adherence per ITIL framework
- Escalated L3 issues with structured technical documentation
- Conducted remote troubleshooting sessions with dealership IT admins
- Supported system patches and configuration changes
- Maintained detailed ticket documentation in Service Now / Jira
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