Infrastructure Engineer - Amazon Connect

Job in Westerville, Delaware County, Ohio, 43082, USA

Listing for: Ports North

Full Time position
Listed on 2026-04-20

Job specializations:

IT/Tech
Cloud Computing, AWS, Systems Engineer

Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR

Location: Westerville

Responsibilities

Proven expertise in programming languages such as JavaScript, Node.js, and Python (particularly in relation to AWS services).
Ability to efficiently resolve complex issues and provide consultative explanations and advice to clients.
Familiarity with file formats, including JSON and others.
Strong verbal and written communication skills.
Willingness to work according to the US time schedule.
Experience in following ITIL processes and using Service Desk Ticket management applications.

Skills Required

Hands‑on experience with Amazon Connect, including development, deployment, and support of:
- CCP
- Contact Flows
- Lambda and other scripting
- S3 Storage solutions
- DynamoDB
- Cloud Watch
- Queues and Routing Profiles
- Agent and Agent Hierarchy Administration
- Cloud architect AWS
- Automation
- Scripting – Python
Nice to have: AWS cloud infrastructure migration experience.
Nice to have:
Telephony knowledge.
Nice to have: IVR for workforce management.
Nice to have: AWS certifications.

Education & Work Experience

Bachelor's Degree.
3+ years work experience.

Title Amazon Connect Infrastructure Engineer

Location Westerville, OH

Client Industry Fintech

1687198

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