File Import and Export Specialist

About Navia Benefit Solutions:

We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.

This role focuses on managing and supporting inbound and outbound data file integrations (e.g., eligibility, enrollment, and related data exchanges) with clients, partners, and third-party vendors. You will coordinate requirements, help build and validate file formats, and support testing to ensure accurate and timely data transfer.

You will serve as a subject matter resource for file integration processes, support cross-functional teams with data-related questions, and contribute to continuous improvement initiatives and special projects.

• Manage and support multiple types of inbound healthcare data imports (e.g., eligibility, deductions, open enrollment) and review discrepancy reports as needed.
• Monitor shared inboxes and ticket/case queues, triage requests, and respond to clients/partners within established service timelines.
• Develop and deliver testing results and error summaries within agreed-upon turnaround times.
• Maintain accurate file/integration tracking documentation, including status, issues, and next steps.
• Follow up on files in testing on a regular cadence to drive timely completion.
• Use internal systems to configure or update account/integration setup details as needed.
• Track and follow up on outstanding file requests and required inputs from clients/partners.
  • Archive tracking records and escalate for closure when requests remain inactive beyond defined time frames.
• Participate in conversations with clients, vendors, and third parties regarding technical changes and support decisions related to ongoing operational processes, as needed.
• Coordinate secure file transfer access (e.g., SFTP) with appropriate internal teams or external partners, as needed.
• Analyze and map changes for integration files, as assigned.
• Communicate with external partners regarding file build requirements, timelines, and testing expectations.
• Build and support outbound partner feeds (e.g., COBRA eligibility reporting) to meet contractual and operational requirements.
• Partner with cross-functional stakeholders to interpret business needs and translate them into clear, basic data specifications with guidance.

• Help build and maintain data pipelines and file-based integrations that move and transform data between operational systems and reporting/analytics environments.
• Contribute to reusable data mapping and file specification templates used across systems and partners.
• Support intake, validation, and processing of inbound files, and generate outbound export files for partners and vendors.
• Working knowledge of secure file transfer concepts (e.g., SFTP) and related troubleshooting.
• Write and maintain SQL queries to extract, validate, and analyze data across source systems and databases.
• Exposure to EDI or structured data exchange standards (e.g., healthcare enrollment/eligibility formats such as 834) is a plus.
• Understanding of labor laws and compliance.

• Subject matter expert in designated role
  • Demonstrated understanding of common benefits-related file types (e.g., eligibility, enrollment, deductions, direct billing, COBRA-related files) and how changes impact downstream systems and partners.
• Strong analytical mindset with sharp attention to detail and a genuine curiosity for how data systems work.
• Excellent written and verbal communication skills — able to ask clear questions and document findings effectively.
• Willingness to learn quickly, take feedback constructively, and apply it in real time.
• Organized and dependable — able to manage assigned tasks and flag blockers proactively.
• Team-oriented attitude with a collaborative approach to problem-solving.

Candidates within 30 miles of…