IT Assistant

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Savings bank
• Vision insurance

The Information Technology Assistant supports and maintains in‑house hardware, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware and equipment while ensuring optimal workstation performance. The IT Assistant is also responsible for troubleshooting and end‑user training and support when necessary.

• Serve as the Bank’s “Help Desk”: act as the first point of contact for technical assistance requests by phone, email, or in person;
• Diagnose and resolve technical hardware and software issues; perform onsite and remote troubleshooting;
• Assist with the deployment/upgrading of laptops, PCs, tablets, and other devices;
• Maintain accurate documentation and follow up and update requests with notes using the Track‑It software;
• Manage the Bank’s IT Assets: install, configure, test, maintain, monitor, and troubleshoot end‑user workstation hardware, networked peripheral devices, and networking hardware products;
• Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, to interact professionally with other employees, customers and vendors; to work effectively as a team contributor on all assignments and to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• Attend bank meetings and serve on Bank committees as assigned;
• Maintain proficiency with all technology for this position;
• Participate in professional development and training;
• Maintain knowledge of and adhere to all Farmers Bank policy and regulatory guidelines including: privacy and confidentiality, Human Resource policies, etc.;
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability that is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to perform duties, show patience, demonstrate composure, and resolve conflict with frustrated and emotional people;
• Must be able to observe and interpret facial expressions and gestures; listen and communicate in a variety of formal and informal settings through oral and written mediums including report writing and business correspondence; communicate technical information in a user-friendly manner;
• Must be able to review, analyze, remember and manipulate information; read and enter data accurately into a computer; organize financial information, and multitask and prioritize with competing deadlines;
• Must possess good analytical skills and problem-solving skills; work independently and elevate unresolved issues to Manager appropriately; and
• Must display professionalism and demonstrate initiative and reliability.

• Associate degree (or relevant experience) preferably in a computer science or technology field;
• Knowledge and experience with Microsoft hardware, printers, copiers and multi-function machines, networking principles and Microsoft operating systems required. Experience with Active Directory and Numara Track It software, preferred.