Product Support Specialist, Innovations

Product Support Specialist, New Innovations

Uniontown, Ohio

QGenda is redefining healthcare workforce management everywhere care is delivered.

We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform.

With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day‑to‑day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

We are seeking individuals to become New Innovations platform experts
. Team members who are self‑starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline.

You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. As a Support Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.

• Both training and supporting the software suite
• Phone and in‑person customer trainings
• Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user conferences
• Train a web‑based software suite via telephone/web sharing, in‑office, off‑site in hospital/classroom and conference venues nationally and internationally
• Work with end users for software support, including troubleshooting, problem analysis, and providing solutions
• Training experience which includes designing, producing, and presenting training material to both small and large audiences
• Comfortable and confident with public speaking to large audiences up to 150 people
• Ability to interact effectively with all levels of an organization both internally and externally
• Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials
• Demonstrate initiative, resourcefulness, and creativity in problem‑solving
• Ability to work independently when necessary, set priorities, research and resolve problems and follow through on projects/assignments with minimal direction

• Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude
• Proactive self‑directed attitude with effective time management skills
• Proven ability to adapt communication style toward different audiences
• Proven ability to anticipate and effectively deal with a variety of personalities and cultural backgrounds across the team and customer‑base
• Consistent supportive teamwork habits
• Quick learner who can adapt to a highly interactive environment
• Strong communication skills both over the phone and in person
• Must be available for occasional national and international travel

• 1+ years within Education, Customer Service, Account Management and/or Sales setting
• Proactive self‑directed attitude with effective time management skills
• Proven ability to adapt communication style toward different audiences
• Proven ability to anticipate and effectively deal with a variety of personalities and cultural backgrounds across the team and customer‑base
• Strong communication skills both over the phone and in person

• Medical Education industry background with knowledge of ACGME,…