Solutions Engineer

Digital Experience Management (DXM) Division

Job Opening Type: Full-Time

Location: Lewis Center, Ohio (Hybrid)

Division: Digital Experience Management (DXM)

Radiant Technology is a technology integration and professional services company focused on operational technology, digital signage, audio-visual systems, data-driven experiences, and enterprise visualization solutions.

Our Digital Experience Management (DXM) Division specializes in designing, deploying, integrating, and supporting complex operational technology ecosystems across airports, manufacturing facilities, healthcare environments, corporate spaces, and enterprise organizations.

Unlike many traditional integrators, Radiant Technology combines:

• Systems integration
• Professional services
• Operational technology expertise
• Infrastructure and deployment engineering
• Software-driven operational solutions

Our teams work across software platforms, infrastructure, networking, hardware, monitoring systems, and real-time operational data environments to deliver scalable and maintainable customer solutions.

We are looking for a highly technical, systems-oriented Solutions Engineer who enjoys solving complex operational challenges across infrastructure, software platforms, hardware, networking, and live production environments.

The Solutions Engineer is responsible for configuring, integrating, deploying, validating, troubleshooting, and supporting complex digital signage and operational technology environments.

This role focuses heavily on:

• Systems integration
• CMS and operational platform configuration
• Technical troubleshooting
• Scripting and automation logic
• Infrastructure and networking
• Data integration
• Hardware validation and testing

This is not a traditional software development role. While scripting and technical logic are important, the primary focus is implementing and supporting operational systems in real-world customer environments.

The ideal candidate enjoys troubleshooting interconnected systems, learning new technologies quickly, and working across multiple technical disciplines.

Candidates with backgrounds in:

• AV programming
• Systems integration
• Network support
• Operational technology (OT)
• Advanced field engineering

often excel in this position.

• Configure and support digital signage and operational technology platforms
• Build workflows, operational logic, scheduling rules, and dynamic content behaviors
• Configure playback environments, endpoints, and operational systems
• Support implementation and commissioning activities
• Troubleshoot platform configuration and operational issues

• Integrate APIs, databases, web services, and operational data sources
• Work with JSON, XML, webhooks, and real-time data flows
• Develop lightweight scripting and transformation logic
• Troubleshoot integration and connectivity issues
• Collaborate with customer IT teams on infrastructure and data access requirements
• Act as a technical escalation resource for live customer environments
• Diagnose issues across hardware, software, networking, infrastructure, and operational platforms
• Support root cause analysis and long-term corrective actions
• Assist Support teams during high-priority incidents
• Troubleshoot production systems in complex enterprise environments

• Bench test media players, displays, peripherals, and infrastructure hardware
• Validate firmware, operating systems, and compatibility requirements
• Perform playback, stability, and operational testing
• Create technical findings, compatibility reports, and recommendations
• Support hardware standardization efforts

• Support Windows, Linux, Android, and embedded operating systems
• Assist with PC imaging, provisioning, firmware management, and remote device management
• Troubleshoot networking and infrastructure-related deployment issues
• Support cloud-hosted and on-premise environments

• Systems integration
• AV integration
• Digital signage
• IT infrastructure
• Operational technology
• Technical support escalation
• AV programming or control system logic

• TCP/IP networking
• VLANs
• DNS/DHCP
• VPNs and firewalls
• Windows and Linux environments
• Android and embedded systems
• APIs and web services
• JSON and XML
• Webhooks and data integrations
• Endpoint provisioning and device management

• Technical troubleshooting
• CMS platforms
• Scripting or automation logic
• Hardware validation and testing

• Bright Sign
• LG webOS
• SQL
• Power Shell
• Python
• Monitoring platforms
• Cloud-hosted systems
• AV control systems

You are a technically curious and operationally minded problem solver who enjoys making complex systems work reliably in real-world environments.

You think in systems, workflows, dependencies, and interoperability rather than isolated technologies. You enjoy troubleshooting issues that span software, hardware, infrastructure, networking, and operational platforms.

• Working with…