Desktop Support Specialist; Onsite in Holland, OH

Desktop Support Specialist (Onsite in Holland, OH)

Location: Holland, OH

Job : 2160

# of Openings: 1

Velocity is seeking to hire a Desktop Support Specialist to work a second‑shift schedule onsite at our Holland, Ohio location. The role involves installing, configuring, and testing IT equipment, managing network and system upgrades, and responding to support tickets in a timely manner.

Shift: Monday – Friday 1:00 pm to 9:30 pm EST.

Primary

Duties & Responsibilities:

• Consult with users to determine hardware, software, and system specifications.
• Complete IT support tickets promptly.
• Assist with selection, installation, configuration, and testing of equipment.
• Maintain network and system documentation.
• Assist with network and system upgrades.
• Monitor and update company IT equipment.
• Protect organization’s values by keeping information confidential.
• Perform other tasks as assigned.

Skills, Abilities and

Qualifications:

• Working knowledge of computer network design and implementation.
• 2–3 years experience in an IT support role.
• Advanced problem‑solving skills.
• Strong multi‑tasking and time‑management skills.
• Strong attention to detail.
• Minimum 6 months experience with Windows software.

Preferred Education:

• Associate’s Degree in Information Technology or related field.
• Industry certifications such as CompTIA A+ and CompTIA Network+.
• Ability to work in a fast‑paced, team environment.
• Preference for working in a small business setting.
• Demonstrated knowledge and skill in discretional judgment and organizational ability.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality of company information.
• Ability to work independently with little supervision.
• Organizational, planning, and attention‑to‑detail skills.

Benefits:
Comprehensive medical, dental, vision, PTO, paid holidays, 401(k) with employer match and immediate vesting, company‑provided life insurance, short‑ and long‑term disability coverage, employee assistance programs, supplemental benefits, and more.

Velocity is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E‑Verify.