Electronics Technician; TS​/SCI

Position: Electronics Technician (TS/SCI Required)
Location: Dayton

Akima Global Technology is looking for an Electronics Technician to work at Wright Patterson AFB, Ohio. To join our team of outstanding professionals, apply today!

** Responsibilities*
* + Provides DLADS and Factory support during core business hours.

+ Provides Level II Service Desk support.

+ Provides support to resolve service requests tickets for new installation or desktop configurations within defined service level expectations.

+ Executes up to 350 desktop computer recapitalizations/month as needed to include imaging and the removal/disposition of old computer.

+ Works closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO), NASIC Property Custodians (NPC), and Logistics to schedule equipment pickup.

+ Adheres to NASIC Policies and procedures regarding proper handling of accountable equipment.

+ Receives, sanitizes, and prepares IT equipment for pickup; an estimated 375 pieces of IT equipment per month. IT equipment includes, but not limited to, desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices.

+ Provides support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours as approved by the COR.

+ Provides Level II CFP support for all printers.

+ Be required to replace or install approximately up to 50 new printers per year.

+ Diagnoses and resolves printer/scanner/MFG requests/problems in a customer service oriented, team environment.

+ Resolves all printer trouble tickets within defined service level expectations.

+ Equipment to be installed and maintained includes Lexmark and HP printers and multi-function devices. Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.

+ Equipment to be installed and maintained includes but is not limited to Dell and HP, Windows/Linux desktop computers (to include other AFWAY desktops and workstations), and various Linux workstations (to include Red Hat Enterprise Linux).

+ Maintains supply of hardware and peripherals for break fix and warranty trouble tickets.

+ Completes the sanitization and disposition forms.

+ Performs as alternate NPC (or primary NPC) to handle the transfer of equipment if the Government NPC is not available, adhering to NASIC policies and procedures for all equipment transactions.

+ Utilizes the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to Service Now) to track all requests for installation and disposition services.

+ Provides warranty support for printers, laptops, and desktops.

+ Coordinates corrective action required by outside/parent agencies as required.

+ Resolves assigned tickets using Standard Operating Procedures (SOP's).

+ Adheres to and follow all safety guidelines to include use, storage, and proper maintenance of all tools.

+ Uses existing processes and tools to sanitize and prepare multiple types of equipment for pickup.

+ Image/Install/maintain/repair/remove workstations and peripherals.

+ Provides computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision.

+ Maintains a list of tools and toolboxes associated with this functional area.

+ Works NASIC incident and service requests received and use best OEM practices to troubleshoots and repairs defective devices.

+ Installs and moves workstations and peripherals in accordance with NASIC guidelines.

+ Maintains a stock of at least 8 systems per network per day for break fix utilization.

+ Maintains inventory of needed equipment to include hard drives, printers, toner etc.

+ Receives, tests, and returns to Governmental bench stock all vendor repairs and warranty items.

+ Ensures replacement computers are operational upon installation to the customer including all software.

+ Communicates with the customer to ensure they retain all functionality upon receiving a new computer or printer.

+ Provides monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring…