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Process Consultant
Job in
Westerville, Delaware County, Ohio, 43082, USA
Listed on 2026-06-03
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Support
Job Description & How to Apply Below
Technical Skills
* Thorough understanding of ITIL and IT Service Management concepts
* Familiar with industry leading ITSM platforms like Service Now, BMC on functionalities, integrations and out of box features
* Experience in designing, developing and documenting IT Service Management processes and workflows
* Experience in developing ITIL process performance metrics, measurements and agreements
* Knowledge of Service and Systems management applications including ticketing/workflow tools
* Experience in driving end to end major incident management process
* Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
* 10 Years of work experience in relevant skills
Manage Cross functional support for IT Life Cycle and Operations which includes
* Planning and Analysis
* Requirements Definition
* Design Specifications
* Asset Management
* Software License Tracking
* Technology Architecture
* Integration and Testing
* Implementation and Migration
* Training and Knowledge Transfer
* Documentation
* Operations and Administration
* Technology Refreshment and Replenishment
Manage Cross functional support to ensure the Service Delivery which includes
* Availability Management
* Capacity Management
* Performance Management
* Service Level Monitoring and Reporting
* Service Support which includes
- * Incident Management
* Problem Management
* Configuration Management
* Change Management
* Release Management
* Reporting SLRs
Salary Range-$100,000-$140,000 a year
#LI-KR3
TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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