ServiceNow Business Analyst
Job in
Westerville, Delaware County, Ohio, 43082, USA
Listed on 2026-06-03
Listing for:
Vertiv Holdings, LLC
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, Data Analyst
Job Description & How to Apply Below
Service Now Business Analyst
Overview:
We are seeking a skilled and experienced Service Now Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom Service Now solutions.
Responsibilities:
* Requirements Gathering:
Collaborate with business stakeholders to elicit, analyze, and document business requirements related to Service Now platform implementations and enhancements.
* Process Analysis:
Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using Service Now capabilities.
* Solution Design:
Work closely with technical teams to translate business requirements into functional specifications and design Service Now solutions that align with business objectives.
* Configuration and Customization:
Configure Service Now applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.
* Data Analysis:
Analyze and validate data requirements for Service Now implementations, including data migration, transformation, and integration with external systems.
* Training and Documentation:
Provide training and support to end-users on Service Now functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.
* Continuous Improvement:
Stay updated on Service Now platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of Service Now solutions.
Qualifications:
* 3-5 years of proven experience as a Business Analyst, with a focus on Service Now platform.
* Strong understanding of Service Now modules for SPM & ITSM. Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.
* Experience with Service Now implementation methodologies and best practices.
* Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
* Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
* Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
* Familiarity with Agile and/or iterative delivery methodologies
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