L2 Cloud Support Engineer; F2F-Azure

Overview

Job Title:

L2 Cloud Support Engineer

Onsite 5 days a week

Agree Ya is a global Systems Integrator and is seeking an experienced L2 Cloud Support Engineer to join our growing team. Be the backbone of operational visibility for mission-critical financial applications. Join a dynamic team as an L2 Cloud Support Engineer, responsible for driving the reliability, performance, and security of enterprise-scale networks and cloud environments. This role involves troubleshooting complex issues, leading system upgrades, performing proactive health checks, and collaborating with various teams.

• Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks, Load Balancers, and App Services.
• Administer Microsoft Entra  (Azure AD), AD Connect, Hybrid Identity, VPNs, and Express Route.
• Serve as the escalation point for complex L2 infrastructure incidents, performing root cause analysis (RCA).
• Develop and maintain automation scripts using Power Shell and other scripting languages.
• Monitor infrastructure health, system performance, and security compliance.
• Manage backup policies and disaster recovery plans using Azure Site Recovery.
• Create and maintain infrastructure documentation, process documents, and configuration records.
• Provide technical guidance and mentorship to junior team members.

• Microsoft Azure (Compute, Networking, Storage)
• Microsoft Entra  (Azure AD)
• Azure Monitoring & Security
• Hybrid Cloud Infrastructure
• VMware / Hyper-V Administration
• Windows Server Administration
• VPN & Express Route Connectivity
• Power Shell Scripting
• Incident & Change Management
• Root Cause Analysis (RCA)

• Microsoft 365 Administration
• Exchange Administration
• Backup & Disaster Recovery Solutions
• IT Infrastructure Monitoring Tools
• ITIL Process Knowledge