IT Technician; Mon - Fri

Position: IT Technician (Mon - Fri)
Location: Leipsic

Job Description:

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

What are we looking for?

Education & Professional Qualification

* 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.

* Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience

* 3-year IT (Information Technology) & OT (Operational Technology) experience.

* Excellent organizational, analytical, project management and technical skills.

* Server administration

* Virtual infrastructure administration

* IT/OT Architecture knowledge

* Database administration knowledge

Context and Scope:

* Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.

* Follows the guidelines and procedure provided by regional OT/IT organization

* Establishes and follows KPI's and SLA for every service provided.

* Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.

* Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

What will be your key responsibilities?

Ensure cyber security of home site - Local Network Administrator

* Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard

* Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).

* Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.

* Prepare and follow procedure for emergency & business continuity plan "crisis tool kit".

* Provide documentation and training to ensure consistent processes and knowledge transfer.

* Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services

* Site functional expert of all local applications he/she is supporting.

* Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.

* Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).

* Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.

* Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.

Delivery of IT/OT Solution-related Projects

* Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.

* Responsible for implementation and coordination of Factory OT/IT projects in their home site.

What can you expect from Mars?

* Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

* Join a purpose driven company, where we're striving to build the world we want tomorrow, today.

* Best-in-class learning and development support from day one, including access to our in-house Mars University.

* An industry competitive salary and benefits package, including company bonus.