ServiceNow Forward Deployed Architect Germany Germany discussed

Service Now Forward Deployed Architect Germany

Architect-first isn't a slogan for us, it's how we work. Join us in Germany as the senior platform authority who designs Service Now platforms right from the start, and makes business outcomes hold.

Key responsibilities

• Define platform vision and intent: translating business priorities into a clear articulation of what the platform must achieve, in business language, not technical milestones
• Shape strategic roadmaps: capability sequencing, dependency mapping, value-first phasing, and resource planning that balances quick wins with foundational investment
• Own governance and architecture:
  Architecture Decision Records, reusable design standards and patterns, and decision frameworks that scale with the platform
• Manage technical debt before it compounds: surface it early, prioritise resolution, and keep architecture choices traceable to strategic intent
• Run Platform Health Reviews that catch misalignment before it becomes remediation cost
• Set the alignment model in motion: defining how business sponsors, product owners, and platform architects interact, and who owns which decisions
• Provide senior architectural direction across the Service Now estate: ITSM, ITOM, CSM, HRSD, Sec Ops, App Engine, and the AI and agentic layer
• Work with our co-founders and senior team to keep architect-first delivery real on every engagement

• 10+ years of hands‑on Service Now platform experience, with a track record of architecting complex, multi‑module implementations
• Deep, current platform fluency across ITSM, ITOM, CSM, HRSD, Sec Ops and App Engine or any other specialization and a real grasp of where AI and agentic capabilities now fit
• Genuine business fluency: you can sit with a sponsor, understand the outcome being bought, and translate it into platform design, not wait to be handed requirements
• Strong command of architectural governance: decision records, design standards, technical debt management, platform health
• The seniority and credibility to be the final word on architecture in a room of stakeholders, and to defend a design decision to both business and technical audiences
• A conviction that architecture designed right from the start produces fundamentally different outcomes than build‑to‑spec delivery
• Comfort working AI‑first using modern delivery accelerators to cut time‑to‑value
• Excellent written and spoken English; based in NL, with the right to work in the Netherlands
• CTA or CMA is a strong plus. But deep, demonstrable platform experience can stand in its place