Desktop Support Technician

Location: Cincinnati

Why Us?

Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work.

We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.

We offer great starting salaries, retirement plans, health benefits, and bonuses.

Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.

We have supported our troops throughout the years and love working with veterans.

Desktop Computer Support Technician

Inverse Technology Solutions is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network-related problems. This position requires prior technical support experience; however, a strong work ethic, excellent customer service skills, and a willingness to learn are equally important.

Key Responsibilities

• Respond to and resolve end-user technical support requests in a timely manner.
• Create, document, track, and update support tickets through the company ticketing system.
• Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
• Install, configure, and maintain computer hardware, operating systems, and business applications.
• Provide support for Microsoft Windows environments, email systems, and common productivity software.
• Assist with user account administration, password resets, and access management.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Support hardware deployments, upgrades, and workstation replacements.
• Provide exceptional customer service while communicating technical information to non-technical users.
• Participate in after-hours and on-call support is required.

Skills and Qualifications

• Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.
• Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.
• Experience with ticketing and incident management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Detail-oriented with the ability to follow established processes and procedures.
• Ability to work independently with minimal supervision while collaborating effectively within a team environment.
• Experience with Active Directory, Microsoft 365, and remote support tools is preferred.

Salary Range

Career Level Required

Experienced (Non-Manager)

Experience Required

1 to 2 Years

Education Required

College preferred or High School

Job Type

Employee

Job Status

Full Time

Work Remotely

• No

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay