Desktop Support Technician Level II Security Clearance

Tyto Athene is searching for a Desktop Support Level II in Youngstown, OH. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and the highest level of technical skill in the field of expertise.

• Experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
• Capabilities needed to deliver in-person and remote IT aid.
• Excellent installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive.
• On site support in Youngstown, OH.
• Active CompTIA IAT Level II certification.
• Active DoD Secret clearance.
• Minimal travel required (less than 10%).

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

• Health/Dental/Vision.
• 401(k) match.
• Paid Time Off.
• STD/LTD/Life Insurance.
• Referral Bonuses.
• Professional development reimbursement.
• Parental leave.

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.