Deskside Support

Overview

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Wissen Infotech, is seeking the following. Apply via Dice today!

• A deskside technician's job is to provide support and maintenance for a company's desktop computing environment. They may be responsible for:
• Troubleshooting:
  Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
• Installation:
  Installing, configuring, and maintaining hardware and software
• Diagnosis:
  Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
• Network support:
  Troubleshooting network devices to ensure connectivity
• Virus detection:
  Implementing virus detection and eradication procedures
• End-user support:
  Providing end-user assistance in person, by telephone, or via email
• Customer service:
  Acting as a model of customer service excellence for organizational staff members

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems
• Strong verbal and written communication skills
• Patient, friendly demeanor with a great aptitude for listening