Jr. IT Support Specialist

Jr IT Support Specialist – Join our Technology team. This role provides frontline technical support to internal users while managing identity and access management requests across internal tools and EMR systems.

• Serve as a member of the IT Support team handling user‑submitted tickets across hardware, software, and access issues.
• Manage and fulfill IAM requests related to both internal systems and external EMR platforms used by medical practices.
• Coordinate with external IT departments at medical practices to obtain installers, confirm connection requirements, and troubleshoot access issues.
• Perform necessary software installations to support EMR access, including VPN clients, RDP clients, and practice‑specific tools or custom installers provided by external IT teams.
• Collaborate with clinical and administrative stakeholders to ensure proper and timely provisioning of EMR access.
• Assist with onboarding and offboarding tasks related to system access and device readiness across all platforms.
• Document processes, troubleshooting steps, and recurring issues for continuous improvement and knowledge sharing.
• Escalate complex issues to appropriate team members when necessary and follow up to ensure resolution.

• Ability to multitask and prioritize in a dynamic environment.
• Comfortable working both independently and collaboratively across teams.
• Detail‑oriented with a proactive approach to troubleshooting.
• Entrepreneurial spirit, a sense of ownership and comfortable operating in ambiguity.
• Solution oriented with the ability to think strategically and creatively in decision‑making.
• Strong work ethic to exceed expectations and goals.
• Coachable and able to take direction and feedback well, yet being forward‑thinking to challenge the status quo.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

• 1–2 years of experience in an IT support/helpdesk role.
• Experience supporting users in a Microsoft 365 cloud environment.
• Familiarity with Windows operating systems and remote support tools.
• Hands‑on experience with VPN and Remote Desktop Protocol client installation and troubleshooting.
• Strong customer service and communication skills with the ability to support users of varying technical skill levels.
• Familiarity with identity and access management (IAM) practices.
• Experience in healthcare IT or supporting EMR/EHR systems.

• Competitive base compensation.
• Annual bonus potential.
• Health benefits effective on start date.
• Health & Wellness Program—up to $300 per quarter for your overall well‑being available on start date.
• 401(k) plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary.
• Unlimited (or generous) paid “Vytal Time,” and 5 paid sick days after your first 90 days.
• Company‑paid STD/LTD.
• Technology setup.
• Ability to help build a market leader in value‑based healthcare at a rapidly growing organization.