Help Desk Technician

Position: Help Desk Technician I
Location: Walbridge

Description

The Rudolph Libbe Group is a leading, full-service provider of construction and facility solutions headquartered in Walbridge, Ohio. Founded in 1955, RLG operates as a single-source partner for clients across diverse industries, offering expertise in construction management, design-build, energy solutions, and ongoing facility maintenance.

Our organization is comprised of multiple companies working together as one team. This integrated structure allows us to deliver everything from site selection and financing to construction, renovation, and long-term facility management, ensuring seamless service and exceptional results. At RLG, we pride ourselves on a safety-first culture, collaborative approach, and commitment to quality, making us one of the top contractors in the nation.

We are seeking a customer-focused and detail-oriented Help Desk Technician I to join our IS Support Team. The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position serves as the first point of contact for technology-related issues, providing foundational troubleshooting, device setup, and user support across the organization

JOB RESPONSIBILITIES

-Serve as the first point of contact for users seeking technical assistance via phone, email, Teams, or ticketing system.

-Provide Help Desk support and resolve problems to the end user's satisfaction.

-Effectively triage and troubleshoot hardware, software, and network issues.

-Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system.

-Install, configure, and maintain computer systems, mobile equipment, and peripherals.

-Assist with onboarding and offboarding of associates, including setup and equipment provisioning.

-Maintain inventory of all assets and ensure proper tracking.

-Imaging and configuration of Windows and MacOS PC's/workstations.

-Configuration of mobile devices including Phones, Tablets, and MiFi's.

-Document internal procedures

-Install, test, and configure new workstations, peripheral equipment, and software

-Provide training to new users

-Maintain inventory of all equipment, software, and software licenses

-Escalate issues in a timely manner to the proper technician

-Verify users and computers are assigned to proper groups

-Perform timely workstation hardware and software upgrades as required

-Travel to other company offices and job sites as needed to support end-users

-Other duties as assigned by supervisor

SKILLS

-Ability to work independently and as part of a team.

-Customer service mindset with a focus on user satisfaction

-Excellent problem-solving and communication skills.

-Fundamental understanding of networking, TCP/IP, DNS, DHCP.

EDUCATION/EXPERIENCE

-Experience imaging, troubleshooting, and configuration of computers and mobile devices.

-Strong knowledge of Windows, MacOS, iOS, and Android operating systems.

-A minimum of a high school degree is required. Some college education would be a plus.

-Customer service or technical support experience beneficial.

Interested parties should apply on our website at

The Rudolph/Libbe Companies, Inc. is an Equal Employment Opportunity Employer.