Information Systems Manager

Oversees and directs the organization’s IT daily operations. Responsible for ensuring the availability, security, and efficiency of the technology infrastructure while leading, mentoring, and developing the IT staff.

Develops, executes and manages information technology strategies for Metro Parks. Maintains the integrity of the technology environments supporting the various parks and departments within Metro Parks. This includes providing strategic leadership, oversight, and management of the Metro Parks’ information technology services, facilities, hardware, software, and IT staff.

Maintains essential IT operations, including operating systems, security tools, servers, email systems, and network hardware. Ensures resource availability across a very diverse environment (22 parks + headquarter offices).

Maximizes high availability and minimizes operational downtime for core enterprise platforms, including Business Email, Financial System Software, Digital Asset Management (DAM) tools, and Geographic Information Systems (GIS).

Trains, mentors, develops, and evaluates IT staff. Assigns projects and oversees day-to-day IT support activities. Supervises information technology staff including approving leave requests, conducting performance evaluations, establishing goals, administering coaching and discipline, and assigning projects/work.

Develops and implements IT policies, procedures, and strategic plans that support business growth. Collaborates with the Finance Director to prepare and manage the annual IT budget to ensure cost‑efficiency. Develops and maintains equipment and software life cycles and renewal processes.

Establishes and enforces strict security measures to protect sensitive company and customer data. Ensures all systems comply with industry standards (particularly NIST CSF) and regulatory requirements. Works closely with the organization to develop, implement and monitor Business Continuity Plan (BCP) including Disaster Recovery Plan (DRP). Manages compliance relationships (such as auditors and insurance providers).

Manages IT projects from planning to execution, including system upgrades, software migrations, and new hardware rollouts. Manages multiple and competing demands while determining the impact on time and budget. Reports project status to directors.

Liaise with external IT vendors, service providers, telecommunications providers, and consultants to procure hardware, software, and negotiate service contracts.

Manages the evaluation, review, and selection of computer equipment, software applications, and telecommunications equipment for all work units. Oversees Patch & Vulnerability Management initiatives to proactively identify system risks, deploy critical security updates, and shield the organization’s digital environment from emerging threats.

Performs other duties as assigned or required.

Bachelor’s Degree in Information Technology, Information Systems, Computer Science, Cybersecurity, or a related field, or any combination of education and equivalent enterprise‑level industry experience will be considered.

Minimum of 5+ years of hands‑on IT industry experience required; 10+ years is highly preferred. Public sector IT experience is highly preferred.

Previous experience in a management, supervisory, or team lead role is strongly preferred.

• Certified Information Systems Security Professional (CISSP) or similar
• Project Management Professional (PMP) or CAPM or similar
• ITIL Foundation Certification or similar
• Cisco Certified Network Associate (CCNA) or similar
• Professional Google Workspace Administrator or similar

• Microsoft Windows, Microsoft Windows Server
• Google Workspace (Including mail, cloud storage, etc.)
• Forti Net Forti Gate NGFW
• Aruba CX Switches, Cisco Catalyst Switches
• Cloud‑based RMM, Google Endpoint Management
• Hypervisor (Microsoft Hyper‑V, VMWare, Proxmox, etc.)
• Modern Backup Solutions (Veeam, SaaS Backup, etc.)
• VoIP phone systems