Senior IT Manager, Enterprise

Position: Senior IT Manager, Enterprise Applications
Location: Highland

Description

Title:

Senior IT Manager, Enterprise Applications

Department:
Business Support Team

Location:

Cleveland, Ohio

Supervisor:
Head of Business Support

FLSA Status:
Exempt

Position Status:
Full Time

Work Status (Remote/Hybrid/In-Office):
Hybrid (4 days office, 1 day remote)

Senior IT Manager ( Enterprise Applications )

This is your chance to join the rapidly growing commercial solar energy business.

FLEXRACK by Qcells is an integrated solar company that offers custom-designed, fixed tilt ground mount and single-axis solar tracking systems in the commercial and utility-scale solar mounting industries. FLEXRACK also offers full services, including engineering, geotechnical, pullout testing, field, and layout design services to address the actual site conditions of a project site. FLEXRACK by Qcells has completed over 5 GW of solar racking installations in over 40 U.S. states, 9 Canadian provinces and across the globe.

SUMMARY

We are currently seeking a Senior IT Manager to own and advance the enterprise-application portfolio that runs FLEXRACK's solar tracker manufacturing business end to end. This hands-on role is the single point of accountability for the company's business systems:
Syspro ERP, , Salesforce, the 10in6 MES system, and other enterprise applications , covering administration, configuration, user support, integrations, and the evaluation and rollout of new capabilities. Beyond the systems in place today, the role brings broad, current knowledge of the business-application landscape used across manufacturing and the solar / renewable industry to recommend fit-for-purpose platforms as the business scales.

Near-term priorities include operationalizing in-flight system implementations and then owning their ongoing roadmap, adoption, and optimization. The role is approximately 80
-85% business systems / enterprise applications and 15 - 20 % oversight of a lightweight, IT & Infrastructure .

This position reports to the Business Support Team, or another management personnel that the President of the Company may designate. This position is located in Cleveland, Ohio and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. Overtime and weekend working hours may be required as needed. This position is expected to travel up to 2 0%.

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES

• Enterprise Application Ownership & Administration

o Serve as system owner and administrator for the company's business applications across all functions:
Syspro ERP, , Salesforce , the 10in6 production system, and other enterprise applications ; manage configuration, roles and permissions, security, workflows, data model, reporting, and integrations.

o Own platform health: data integrity, release / version management across all platforms, performance, and uptime coordination.

• Technology Strategy & New Systems

o Maintain broad, current knowledge of the manufacturing / solar business-application landscape ( ERP , CPQ, CRM , MES, PLM, SCM / procurement, WMS / logistics, BI / analytics); identify gaps and evaluate fit-for-purpose systems.

o Build business cases (cost / benefit, ROI, risk) and present recommendations to management and executive leadership; maintain a forward-looking systems roadmap.

• Implementation & Vendor / Partner Management

o Lead and project-manage system implementations and enhancements end to end: scope, requirements, design, configuration, UAT, training and stabilization.

o Serve as the primary internal project manager and point of contact with software vendor s and third-party implementation / systems-integration partners; manage statements of work, timelines, budgets, change requests, and SLAs.

• User Enablement & Support

o Provide front-line and escalation support across all systems; develop training and documentation; drive user adoption and change management.

• IT & Infrastructure Oversight

o Oversee the company's lightweight, IT environment :
Microsoft 365 / Google Workspace, identity and access (SSO / MFA), endpoints, network / connectivity vendor coordination, security baselines, and helpdesk escalation.

• Governance, Data & Documentation

o Maintain system governance…