IT Onsite Technician; m​/f​/d

Job Responsibilities

• Hardware Support
  • Install, configure, move, and decommission end-user hardware;
  • Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other workplace devices.
• Software & Deployment
  • Install, configure, and update software applications;
  • Manage software patches and updates using endpoint management tools (e.g., SCCM / Company Portal);
  • Support standard system builds and configurations;
  • Service Management (Service Now);
  • Log, track, and resolve incidents and service requests using Service Now;
  • Ensure accurate documentation and timely updates of tickets;
  • Adhere to SLAs and maintain high-quality ticket hygiene.
• Support & Troubleshooting
  • Provide 1st and 2nd line technical support to end users;
  • Perform root cause analysis and problem resolution;
  • Escalate complex issues appropriately.
• Project Support
  • Assist in small-scale projects such as hardware refreshes and software rollouts;
  • Support testing of new systems or applications where required.

• Strong knowledge of end-user hardware and troubleshooting;
• Microsoft Office suite;
• Endpoint management tools (SCCM / Intune / Company Portal);
• Experience using Service Now for ticket management.

• Asset and device lifecycle management;
• Active Directory (user/device level exposure preferred).

• Planning and organizing;
• Problem solving;
• Interest in technology.
• German:
  Excellent written and spoken proficiency - mandatory;
• English:
  Upper-intermediate written and spoken proficiency - mandatory.
• Desired qualifications:
  • Knowledge of End User Workspace platforms (discovery, asset management, client management);
  • A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.

Opportunity for career progression with increased practical experience, and involvement in more advanced Smarthands activities.