Senior Business Analyst - Data Management

Location: Westerville

Senior Business Analyst - Data Management Summary

The Senior Business Analyst - Data Management is an individual contributor responsible for ensuring the accuracy, consistency, and integrity of customer master data across enterprise systems. This role operates with a high degree of autonomy - independently managing data governance activities, driving data quality initiatives, and communicating directly with business and technical stakeholders. The Senior Business Analyst partners cross-functionally to define data standards, resolve complex data issues, and support data-driven decision-making aligned with enterprise governance frameworks.

Responsibilities

* Independently communicate project status, risks, and data insights to business and technical stakeholders; present sprint release notes and deliver project updates without requiring manager intervention

* Prepare and lead meetings with cross-functional teams; resolve business challenges and escalate only when appropriate with context and recommended solutions

* Manage, prioritize, and execute assigned work within agreed-upon timelines; log action items within 24 hours and proactively communicate blockers

* Lead backlog grooming sessions; negotiate sprint plans based on team capacity; serve as the voice of the customer to the data team

* Own and enforce data governance policies, standards, and procedures across the Customer domain - including data classification, lineage documentation, metadata management, and lifecycle policies

* Lead Data Governance activities at go-live including consultant engagement, data mapping oversight, Key Data Element (KDE) / Data Quality (DQ) documentation, and risk identification

* Develop and maintain governance operating models including Responsible, Accountable, Consulted, Informed (RACI) matrices, escalation paths, and decision rights

* Drive regulatory and compliance adherence (e.g., General Data Protection Regulation (GDPR), Sarbanes-Oxley (SOX), data residency) as it relates to customer master data

* Establish and chair domain-level data governance forums; present governance posture and risk assessments to senior leadership

* Lead data quality root cause analysis; implement preventive controls and systemic fixes

* Design and operationalize stewardship workflows including issue intake, triage, resolution, and closure with full audit trails

* Own the data catalog strategy - ensuring business glossaries, data dictionaries, and lineage maps are current and accessible

* Conduct periodic governance audits and compliance reviews; produce findings reports with actionable remediation plans

* Evaluate and recommend governance tooling (e.g., Collibra, Informatica, Ataccama) to support policy enforcement at scale

* Partner with Information Security and Legal to ensure data handling meets privacy, security, and contractual obligations

* Define and manage data sharing agreements and access controls across business units and third parties

* Develop and maintain reference guides for data mapping, profiling, and DQ rule documentation

* Write testable requirements; provide system requirements for data quality and monitoring; ensure new projects comply with governance frameworks

* Triage and troubleshoot data issues; support automation of data quality checks and lifecycle workflows

* Perform cross-system data reconciliation; test new capabilities against data requirements and business strategies

* Help Data Owner define frameworks for golden records, de-duplication, approval matrices, data certification, and remediation plans

* Monitor and report on data quality metrics and dashboards; define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for data quality

* Evaluate data impacts of new systems and projects

* Conduct training for business and IT users on data standards and governance practices

Qualifications

* 7+ years of experience in Master Data Management (MDM) with a focus on customer data (Customer Hub, customer master, customer hierarchy)

* Proven hands-on experience with operational MDM including customer data creation, maintenance, de-duplication, attribution, and enrichment

* Experience leading MDM projects including data migrations, bulk data processing, and platform enhancements

* Proficiency in at least one MDM platform (e.g., Informatica MDM, Reltio, or similar) with hands-on operational experience

* Advanced Structured Query Language (SQL) skills for data analysis, troubleshooting, and bulk data activities

* Working knowledge of Enterprise Resource Planning (ERP) platforms (Oracle and/or SAP) and customer master data flows across enterprise systems

* Experience with data quality profiling, monitoring, and remediation in a customer MDM context

* Familiarity with Extract, Transform, Load (ETL) processes, data mapping, and system integration patterns

* Hands-on experience with customer data de-duplication, match/merge processes, and survivorship rules

* Proven ability to execute large-scale data migrations and bulk update operations

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