Service Delivery Manager; Dayton Job Enon Ohio USA,IT/Tech

Position: Service Delivery Manager (Dayton)
Location: Enon

This range is provided by Eliassen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00/hr - $75.00/hr

Direct message the job poster from Eliassen Group

Technical Recruiter @ Eliassen Group | Talent Acquisition Expert

Our World Class Client (or Eliassen Group) is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will also serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills.

They must be a strong team player able to collaborate with others.

Rate Range: $65.00 - $75.00/hour (DOE) + W2 (Health, Dental, Vision, 401k)

“Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.”

“W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.”

Requirements:

Manage relationships between the Networking team and its customers (internal and external)

Strong diagnostic and problem-solving skills

Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts

Research and creativity to identify a solution to the issue or problem

Ability to communicate resolutions in a simple, easy to understand manner to the business

Verbal and written – via phone, email, chat, etc.

Must be able to clearly communicate status updates

Must be able to describe technical items to non-technical users

Ability to help a team member or customer in real-time while performing other tasks

Passionate about customer support

Attention to detail – good organizational and time management skills

A deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.

Experience managing 3rd Party Network Service Providers

Understanding of network fundamentals

Education and Experience:

Bachelor’s Degree or Equivalent Work Experience, in Computer Science, MIS, or a similar field

Previous experience in a large Enterprise is preferred

Basic to Intermediate technical understanding of networking and wireless technologies

Experience using Service Now

For immediate consideration, email your MS Word resume to

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