Technical Writer

Exceptional Innovation is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our reach, range and resources, we provide our customers a universal platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire the people they serve.

Exceptional Innovation has more than 30 years’ experience and operates in the key strategic geographies of the USA, Central and Latin America, Europe, Asia, South Pacific, the Middle East and Africa, supporting more than 485,000 guest rooms.

We are currently searching for an experienced, full time, Contract Technical Writer to join our rapidly growing team! You will help prepare technical and non-technical documentation and communicate complex and technical information to international audiences with a diverse technical skill set. This position requires the ability to learn new subjects quickly and write accurate and detailed documentation targeted to the right level of technical skills.

A candidate should have experience and a working knowledge of networking, APIs, web servers, databases, CMS platforms, and other related topics. The role will work closely with engineering, product management, customer support, sales engineering, and other cross‑functional teams on an international scale.

Job Duties:

• Write new documentation and update current documentation that is targeted to the appropriate audience.
• Identify topic gaps in current documentation and propose guides to fill those gaps.
• Work with other writers and subject matter experts in a collaborative environment.
• Edit and review content created by others for technical accuracy and clarity.
• Contribute to plans for creating new guides and editing existing documentation.
• Develop and provide support for professional and user‑friendly templates and forms that increase efficiency, consistency, and corporate identity.
• Serve as liaison between development team and applicable operations team in the creation tools to support products.
• Ensure quality standards and consistency in language, visuals, graphics, and format.
• Use a variety of tools to create the materials necessary for the appropriate audience.
• May be responsible for other projects and responsibilities as assigned.

Experience

Required:

• Experience writing technical documents for a software company (3 – 5 years).
• Working knowledge of technical concepts such as networking, infrastructure, programming concepts and tools.
• Ability to handle a fast paced environment, and the flexibility to adapt quickly to changing business needs.
• Outstanding editing and proofreading skills.
• Experience working in agile environment.
• Excellent organizational, interpersonal and problem solving skills.
• Experience utilizing variety of tools.

We offer a competitive salary and excellent benefits including health, dental, vision, 401K, Paid time off and much more.