Business Analyst

Business Analyst

As a Business Analyst in our Portfolio & Governance department within Springer Nature Technology, you will connect IT and business functions, using your skills in business administration and information technology to deliver value across the organisation. You will support the development of IT processes, systems, and ecosystems throughout their lifecycle—from planning and analysis to delivery and operations—while considering customer, business, and employee perspectives.

Your focus will be on analysing data to inform changes and improve IT products, services, and processes in alignment with business goals.

• You will collaborate with Customer Experience (CX), Enterprise Architecture (EA), and other subject matter experts to explore problems, contribute to solution designs, and prepare investment cases that help achieve Springer Nature's goals. Additionally, you may support the Mergers & Acquisitions (M&A) team by assisting with technical due diligence and integration planning for target companies. This includes mapping processes, identifying risks, and supporting migration or integration efforts.

• You'll contribute to centralised portfolio management, ensuring project investments deliver maximum value while making effective use of resources.

Key Responsibilities

• Act as a key liaison between IT teams and business stakeholders, ensuring effective communication and understanding of needs.

• Analyse and solve business problems and propose solutions that address stakeholder priorities.

• Focus on high-quality customer experience and sustainable solutions.

• Document current processes and identify gaps or inefficiencies for improvement.

• Support the evaluation of IT systems and processes to recommend changes that meet evolving business requirements.

• Communicate technical options, risks, and trade-offs in an accessible way to enable informed decision-making.

• Assist with creating reports and dashboards to provide insights that inform strategic decisions.

• Understand strategic business needs and plans for growth or transformation

• Be a participant in the Business Analyst community.

Portfolio and Demand Management

• Support ideation sessions and discovery processes to identify opportunities aligned with business and technology strategies.

• Assist in developing and presenting comprehensive investment cases, analysing and interpreting data to communicate ROI.

• Collaborate with cross-functional teams and procurement to evaluate vendor options and assess feasibility.

• Work with Enterprise Architecture to identify and mitigate technology risks.

• Support business owners in implementing solutions that align with strategic objectives and meet internal standards (e.g., Security, Accessibility).

• Ensure non-functional requirements are considered during solution design and vendor assessments.

• Monitor initiatives for dependencies and provide visibility across the portfolio.

Mergers & Acquisitions:

• Support technical due diligence processes by gathering and analysing data on the technical landscapes of target companies.

• Assist in identifying risks and opportunities related to technology within acquisition targets.

• Help coordinate technical integration plans, working with teams to ensure smooth transitions.

About You

• Degree in business, finance, or technology, or equivalent work experience.

• 3-5 years of experience as a Business Analyst.

• Strong collaboration, communication, and interpersonal skills

• Excellent English language skills, both written and verbal.

• Experience in working successfully with teams to deliver software in an agile manner.

• Experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.

• Ability to work independently, manage multiple priorities, and deliver results in a dynamic environment.

• Knowledge of IT ecosystems, operations, and business systems.

• Experience with process documentation and creating business requirements.

• An analytical mindset with the ability to interpret data and present insights effectively.

• Superior facilitation and consensus-building skills.

• Familiarity with project methodologies and an eagerness to learn and adapt to various approaches.

• A team player with a proactive approach to problem-solving and continuous improvement.

• Ability to collaborate with multiple distributed teams across different locations, time zones, and cultures.

• Be intellectually curious and motivated, constantly looking for more context.

• You advocate for our customers and contribute to fostering a customer-focused mindset within the business analysis team

• Proven experience in managing and resolving conflicts with stakeholders.

• An understanding of the M&A process is a plus, but not mandatory.