Business Analyst

Business Analyst II / Communications Resource

Client is seeking a Business Analyst II / Communications Resource to support a 6-week Microsoft Intune implementation across Windows, macOS, iOS, and Android devices. This role will partner with technical teams, project stakeholders, and end users to help drive a smooth rollout of Intune and Autopilot, with a strong focus on documentation, end-user readiness, pilot coordination, and change communications. The ideal candidate can translate technical work into clear process flows, user guides, FAQs, and stakeholder-facing updates.

Core Responsibilities:

• Support project kickoff activities, scope confirmation, milestone tracking, stakeholder coordination, and meeting planning
• Document current-state and future-state processes for Intune, MECM, device enrollment, application deployment, and endpoint management workflows
• Partner with technical and business teams to gather and document requirements related to Intune, Autopilot, enrollment, compliance, security, application deployment, reporting, and user experience
• Convert technical configurations into clear design documents, process documentation, end-user guides, support runbooks, and FAQs
• Support implementation tracking for Windows Autopilot, Intune enrollment, application deployment, device policies, compliance policies, and reporting needs
• Coordinate pilot activities for Windows, macOS, iOS, and Android device rollouts, including scheduling, communications, feedback collection, issue tracking, and summary reporting
• Develop user-friendly communications such as announcement emails, quick-start guides, enrollment instructions, and change summaries
• Support knowledge transfer by organizing project documentation, capturing key decisions, and helping ensure handoff materials are complete and accessible

Essential Qualifications, Skills, and Technologies:

• Experience in business analysis, project coordination, communications, or change management within enterprise IT initiatives
• Experience supporting Microsoft Intune and Autopilot projects
• Ability to document requirements, processes, workflows, and technical designs in a clear and structured way
• Experience creating end-user communications, support documentation, FAQs, and training or readiness materials
• Familiarity with device enrollment, policy configuration, application deployment, and endpoint management across Windows, macOS, iOS, and Android
• Experience working with technical teams, business stakeholders, and end users in a cross-functional project environment
• Strong written communication, organization, and follow-through skills

Preferred Skills or

Experience:

• Experience with Apple Business Manager, Apple Configurator, MECM, or co-management environments
• Familiarity with Entra  / Azure AD, Conditional Access, compliance policies, and app protection policies
• Experience supporting BYOD and corporate-owned device programs
• Exposure to Company Portal, endpoint security reporting, update rings, and device compliance reporting
• Experience supporting pilot programs, rollout communications, and end-user readiness for device management initiatives
• Familiarity with onboarding or offboarding mobile device platforms such as BES