Endpoint Support Specialist

Overview

Consider joining the Pennex family as an Endpoint Support Specialist - Level I at our Leetonia, OH location. The purpose of the Manufacturing Endpoint Support Specialist – Level I is to support our manufacturing operations by providing hands‑on technical assistance to plant employees. This role is integral to maintaining and improving IT support on the plant floor, ensuring that employees who may have limited computer experience receive the help they need to keep operations running smoothly.

Essential Duties and Responsibilities:

• Provide frontline IT support on the plant floor, ensuring end-users receive timely assistance.
• Support and maintain handheld scanners, mobile carts, and other endpoint devices critical to operations.
• Manage battery replacements and troubleshoot hardware‑related issues.
• Assist with tasks related to the ERP project, including user support and system troubleshooting.
• Work closely with manufacturing employees to ensure they understand and can effectively use IT tools.
• Walk extensively throughout the plant, potentially reaching 10,000 steps per shift while providing on‑site support.
• Document and track IT issues, resolutions, and trends to improve future support efforts.
• Coordinate with IT teams to escalate and resolve complex technical issues.
• Maintain and update IT hardware inventory as needed.
• Travel between Greenville, PA and Leetonia, OH locations. (10%)
• Work on projects as assigned by supervisor.
• Other duties as needed.

Ideal Candidate Will Have:

Education

• High school diploma or equivalent is required
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience
• Certification in ITIL Foundation and MSFT MCSE or similar preferred

Experience

• Two or more years of experience in IT support is required.
• Three or more years of combined education and experience, preferably within a manufacturing environment.
• Strong troubleshooting skills for hardware, software, and network‑related issues.
• Familiarity with ERP systems and ability to assist with ERP‑related tasks.
• Ability to communicate effectively with non‑technical users and provide patient, hands‑on support.
• Physical ability to walk extensively and perform hands‑on technical work in a manufacturing setting.
• Self‑motivated with the ability to work independently and manage time effectively.
• Willingness to travel between plant locations as required.
• Detail oriented
• Good interpersonal skills
• Ability to Multi‑task
• Commitment to excellence
• Critical Thinking
• Strong communication skills
• Problem Solving skills
• Must be able to pass pre‑employment physical and drug screen
• Must be eligible to work in the United States, visa sponsor ships are not available
• Regular attendance required

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with matching contribution
• Generous allotment of paid vacation and paid holidays
• Competitive wages plus performance‑based bonus opportunities
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Ample opportunity for career growth and advancement
• Daily pay available

• Purpose‑driven, friendly, open, and respectful culture
• Shared core values of safety, integrity, caring, and growth
• Tuition reimbursement
• Employee discount program with hundreds of partner brands
• Wellness incentive program
• Regular employee celebrations and events

We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran, or disability status. MX Holdings and our family of brands, including Metal Exchange and Pennex, are proud to be equal opportunity employers.

Additionally, all your information will be kept confidential according to EEO guidelines. Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States.

Confidentiality Agreement

Required:

Yes

USD $45,000.00/Yr.

USD $55,000.00/Yr.