Network Operations Intern

Network Operations Intern

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GLOBAL is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1

GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide.

We serve many of the world's leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1

GLOBAL connects more than 70 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem.

Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1

GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of more than 500 experts across 16 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence.

We are looking for a Network Operations Intern to join our Networks Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, vendors, and NOC teams to troubleshoot and resolve customer-impacting network issues.

You will support the investigation of customer complaints and operational incidents across services such as registration, voice, data, and SMS. This is a hands-on learning role for someone who wants to build practical experience in telecom operations, incident handling, network troubleshooting, and service assurance.

The ideal candidate is organised, analytical, curious, and calm under pressure. You should be comfortable following guidance from experienced engineers and remote teams, while also being proactive in learning, documenting, and communicating clearly.

About the Role

• Support the investigation and troubleshooting of customer complaints related to registration, voice, data, SMS, and connectivity services.
• Assist the Networks Operations team with daily case handling, monitoring, and incident follow-up.
• Help analyse network faults using diagnostic tools, monitoring platforms, logs, and protocol traces.
• Learn and support troubleshooting across telecom signalling flows such as SS7, MAP, ISUP, SIP, CAP, DIAMETER, and related network procedures.
• Escalate complex or high-impact issues to senior engineers, Engineering teams, vendors, or NOC teams with clear and accurate context.
• Maintain accurate records of incidents, troubleshooting steps, resolutions, and follow-up actions.
• Support incident response activities, including impact assessment, updates, and post-incident documentation.
• Contribute to root cause analysis by collecting evidence, timelines, logs, traces, and operational observations.
• Help ensure service issues are handled in line with SLAs, operational KPIs, and customer-impact priorities.
• Collaborate with Customer Services, Customer Success Managers, Engineering, Product, and other operational teams to support smooth service delivery.
• Create and maintain internal documentation, troubleshooting guides, procedures, and knowledge articles.
• Share learnings and best practices with the team to improve operational efficiency and consistency.