Master Data Specialist – Customer, Vendor & Finance

Master Data Specialist

The Master Data Specialist is responsible for the maintenance, governance, and continuous improvement across Vendor, Customer and Finance Master Data processes. This role ensures the accuracy, integrity, and compliance of master data across global business operations while supporting key business functions such as Procurement, Finance, Source to Settle and Order to Cash.

The Specialist serves as a subject matter expert (SME) for Vendor, Customer and Finance Master Data, driving data quality, supporting audit activities, enabling process standardization, and partnering with stakeholders to deliver compliant and efficient master data solutions.

This role operates in an enterprise shared services environment and collaborates closely with business stakeholders, operational teams, and external business process outsourcing (BPO) partners.

Responsibilities

• Execute and support Vendor, Customer and Finance Master Data governance processes, standards, and policies.
• Maintain data definitions, business rules, data standards and business data dictionary.
• Ensure compliance with company policies, SOX controls, accounting standards, and regulatory requirements.
• Support internal and external audits by providing required documentation and evidence.
• Review, validate, create, update, and maintain Master Data records.
• Analyze data requests to ensure completeness, accuracy, and adherence to established standards.
• Process master data transactions within agreed service levels and quality targets.
• Support data uploads and mass maintenance activities in SAP and other connected systems.
• Syndicate master data changes across downstream applications as required.
• Monitor data quality and identify opportunities for process and control improvements.
• Investigate and resolve master data issues, escalating complex cases when required.
• Support root cause analysis and implementation of corrective actions.
• Recommend process enhancements to improve efficiency, compliance, and user experience.
• Participate in automation and digitization initiatives.
• Act as first-level contact for master data-related inquiries.
• Collaborate with Finance, Procurement, Source to Settle, Order to Cash, Business Technology, and other business functions to resolve data issues.
• Partner effectively with global BPO providers to ensure consistent service delivery.
• Provide guidance and knowledge sharing to stakeholders regarding master data standards and processes.

Professional education and skills

Education:

• Bachelor's degree in business, finance, business administration or a related field.
• Equivalent experience may be considered.

Skills Required:

• Experience in SAP S/4 and MDG
• Advanced Microsoft Excel and Microsoft Office applications.
• Data analysis and validation techniques.
• Understanding of business processes related to Vendor, Customer and Finance Master Data.

Competencies required for the role:

• Strong analytical and problem-solving capabilities.
• Attention to detail and commitment to data accuracy.
• Continuous learning mindset.
• Ability to manage multiple priorities and deadlines.
• Strong stakeholder management skills.
• Effective written and verbal communication in English.
• Ability to work collaboratively across global and cross-functional teams.
• Customer-focused and service-oriented mindset.
• Demonstrates ownership and accountability.
• Proactively identifies and implements improvements.
• Influences without authority and effectively manages ambiguity.
• Promotes compliance, standardization, and operational excellence.

Success Measures

The successful candidate will:

• Maintain high levels of data quality and compliance.
• Deliver timely and accurate master data transactions.
• Drive process standardization and continuous improvement.
• Build strong relationships with business stakeholders and service providers.
• Contribute to operational efficiencies through automation and simplification initiatives.
• Support a robust control environment and successful audit outcomes.