Technical Success Manager - Autodesk Forma; Construction Specialist

Position Overview

We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you will utilise your experience to solve everyday customer challenges, engineering value for them through adoption of Autodesk Construction Cloud.

Reporting to the Senior Manager of Construction Customer Success, you will lead technical engagements with some of the largest AECO organisations in EMEA. You will partner with the Customer Success Manager to deliver standardised and custom offerings which will be in consideration of documented programs in the Customer Success Plan. You will deliver and document health checks, custom workflows, training sessions, create dashboards, reports, and integrations to help customers achieve their desired outcomes.

• Discover customer business and technical processes, workflows, and requirements to build a "trusted advisor" relationship and support customers in their digital transformation journey.
• Develop processes and workflows that allow organisations to adopt and unlock value in Autodesk Construction Cloud.
• Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes.
• Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered.
• Influence the product roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements.
• Maintain up‑to‑date knowledge of industry technologies, trends, and challenges to provide insight and guidance required to position the value of Autodesk Construction Cloud.
• Be an expert in all possibilities (and limitations) of the Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers' status quo and demonstrate value through technical analysis and demos.
• Share best practices, competitive information, innovation, success stories, and lessons learned with the team.
• Use social media networks and public forums to build personal and Autodesk brand credibility and promote solutions.

Remote location; travel to customers' onsite locations and the office will be required.

• 5+ years of experience in the AEC industry and/or AEC technology industry.
• Experience leading and managing successful technology change‑management projects, implementation, and programs.
• Confidence in compiling platform data analytics and dashboarding.
• Passionate about moving the industry forward.

You recognise the challenging and changeable nature of construction workflows and requirements. You have a curious nature to uncover and understand customers' challenges, industry trends, and required workflows when adopting new technology and recommend best practices to increase and realise return on investment. Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions.

Excited by technology and eager to get into product detail.