Desktop Support Technician

Desktop Support Technician – Peebles, OH

Our client is currently seeking a qualified Desktop Support Technician to join their team in Peebles, OH and provide end‑user support. Must be based in Ohio.

(Onsite) Saturday, Sunday, Monday: 9:00 am – 9:00 pm. (Remote) Tuesday: 8:00 am – 12:00 pm.

• Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware.
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Ensure that all tickets requiring follow‑up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment.
• Perform backup, recovery, and security procedures both planned or during emergency.
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.
• Perform network system administration task both planned or during emergency.
• Comfortable with face‑to‑face interactions as will be required to provide technical support to end users in‑person at the customer’s site.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolution of end users’ technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.

• Experience with asset management.
• Use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction.
• Demonstrate high energy in a fast‑paced environment.
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue‑screen, Outlook, connect network printers).
• Working experience or strong understanding of enterprise technologies (Office 365, Win
  10 Professional, imaging, and ticketing systems).
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus.
• Strong understanding/work experience of server and network support within an enterprise. Support being provided is Hands & Feet.
• Ability to work with strong personalities.
• Managing stress while being able to deescalate tense users is a key attribute.
• Get work done independently, and for attendance for availability to work scheduled hours.
• Trusted to work proactively is a key attribute given limited site IT Leaders.
• Ability to handle multiple projects.
• Experience working in an enterprise environment.
• Be physically able to lift up to 40 lbs, bend, crawl and climb.
• Be able to be on their feet and walk potentially a good portion of the day while visiting customers’ work area.

The rate for this position is between $20.25 – $27.00 per hour, unless local minimum wage is higher. Factors that may affect starting pay within this range include geography/market, skills, education, experience and other qualifications of the successful candidate.

The company offers a comprehensive benefit package that you can elect into including medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

Compucom Staffing®, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well…