IT Support Technician

IT Support Specialist / Systems Administrator Job Purpose

Ensure the reliable operation, security, and continuous improvement of all IT systems and infrastructure at the Garrettsville, Ohio plant. Provide high-quality technical support across all business functions while supporting company quality, environmental, health, and safety standards.

• Administer, maintain, and support Windows Server environments to ensure optimal performance, security, and availability.
• Manage SQL Server databases, including monitoring, performance optimization, backup, recovery, and security administration.
• Maintain and support hardware, servers, network devices, and telecommunications systems.
• Ensure the security, integrity, and availability of company systems, networks, and data.

• Provide functional and technical support for the ERP system, including configuration, troubleshooting, maintenance, and end-user assistance.
• Support and maintain the Manufacturing Execution System (MES), ensuring effective integration with production processes and business operations.
• Collaborate with departments to identify and implement IT solutions that improve operational efficiency and productivity.

• Administer and optimize LAN/WAN networks, wireless infrastructure, and telephony systems.
• Manage the Help Desk ticketing system, ensuring timely resolution of technical issues and high levels of user satisfaction.
• Provide technical support for hardware, software, applications, and business‑specific systems across all departments.
• Train and assist end users on equipment, software applications, ERP, and MES systems.

• Ensure compliance with software and hardware licensing requirements, corporate policies, and applicable regulations.
• Participate in continuous improvement initiatives by recommending and implementing value‑added technology solutions.
• Adhere to company quality standards, Environmental Health & Safety (EHS) requirements, Code of Conduct, and confidentiality agreements (NDA).

• Availability, reliability, and security of IT infrastructure.
• Performance and uptime of Windows Servers, SQL databases, ERP, and MES systems.
• Timely resolution of Help Desk tickets.
• End‑user satisfaction and service quality.
• Network performance and system reliability.

• Associate Degree in Information Technology, Computer Support, or a related field.

• :
  
  ITIL Foundatio
• nCompTIA A
• +CompTIA Network
• +CompTIA Security

• e1–3 years of experience in IT support, systems administration, or a related role
• .Hands‑on experience supporting ERP and/or MES platforms in a manufacturing environment preferred
• .Experience with Windows Server administration, SQL Server, networking, and technical troubleshooting

• sIT infrastructure support (hardware, software, networking, and end‑user support
• )ERP administration, configuration, troubleshooting, and suppor
• tManufacturing Execution Systems (MES
• )Windows Server administratio
• nMicrosoft SQL Server administratio
• nLAN/WAN networking, Wi‑Fi, and telephony system
• sHelp Desk and ticket management system
• sMicrosoft 365 and business application
• sKnowledge of cybersecurity best practice
• es Strong analytical and problem‑solving skil
• ls Initiative and proactive minds
• et Ability to work effectively under pressure and manage multiple prioriti
• es Customer‑focused service orientati
• on Strong sense of responsibility and accountabili
• ty Excellent verbal and written communication skil
• ls Teamwork and collaborati
• on Adaptability and continuous learning minds