IT System Support Administrator

Welcome to Guardian Fleet Services Careers! As the largest towing, recovery, and specialized transportation fleet in the United States, Guardian Fleet Services stands at the forefront of the industry. With a commitment to excellence, we are continuously expanding our footprint, and we’re on the lookout for professionals who are eager to grow their careers with us.

At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you’re passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally.

Join us and become part of a company where your talents are valued and opportunities for advancement abound. Get in touch with us today to start your journey with Guardian Fleet Services!

Position: IT System Support Administrator

Location: Ohio River Valley Region, KY

Job : 1138

# of Openings: 1

About the Role

We are seeking a driven and technically skilled IT Support Specialist to join our Information Technology team in Ohio and Kentucky. In this role, you will be the front-line resource for technology support across all company facilities and offices, ensuring systems stay operational, users stay productive, and IT infrastructure runs at peak performance.

This is a hands‑on, field‑facing role suited for a self‑starter who thrives in a fast‑paced environment, excels at problem‑solving, and takes pride in delivering excellent service to internal customers.

• Manage and prioritize incoming IT supports answering, documenting, resolving, and escalating as needed
• Provide timely, professional support to end users across all company locations
• Conduct root‑cause analysis to resolve recurring issues and prevent future incidents
• Document all processes, procedures, configurations, and change management activities

• Set up, configure, and support IT hardware including PCs, laptops, printers, tablets, and handheld devices
• Troubleshoot and resolve hardware and software issues; route advanced problems to appropriate vendors
• Manage and support VoIP phones, mobile devices, MDM platforms, and BYOD environments
• Administer application user accounts and role‑based access management

• Perform basic network hardware troubleshooting across company facilities
• Support network environments including TCP/IP, DHCP, DNS, and Meraki systems
• Assist the IT Director with wiring, connectivity, and infrastructure projects

• Train end users on hardware, software, applications, servers, storage, and networking equipment
• Communicate project status and issue updates clearly to facility staff and the IT Director
• Support the IT Director in developing strategies for future technology needs

• Participate in on‑call rotation for after‑hours and weekend support (24×7)
• Travel regionally to company facilities as required

• Minimum 2 years of hands‑on IT support experience, or an equivalent combination of education, training, and demonstrated ability
• General knowledge of hosted application management and support
• Highly self‑motivated with the ability to work independently and collaborate effectively within a team
• Strong verbal and written communication skills in English
• Ability to always maintain confidentiality of company data and information
• Must successfully complete required background screening and drug testing

• Microsoft Windows Desktop Operating Systems
• Microsoft Office 365 – Email, Teams, and core Office applications
• IT Help Desk ticketing systems
• Endpoint management: PCs, laptops, IoT devices, MDM, BYOD, mobile phones, printers, and handheld devices
• Network troubleshooting: TCP/IP, DHCP, DNS, and Meraki

The following are a plus but not required:

• Experience with SharePoint development and administration
• Social media and website management experience in a mid‑size company…