Computer User Support Specialist

The Computer Help Desk Technician provides first-level technical support to government users in a fast-paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting end-user devices and peripherals, maintaining IT asset inventory, and delivering responsive customer service. The ideal candidate combines strong technical ability with professionalism, attention to detail, and a service-focused approach.

• Provide first-line technical support to end users and resolve issues in a timely and professional manner
• Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and related peripherals
• Support printers, VoIP telephones, and general office IT equipment
• Assist users with connectivity issues and basic network-related troubleshooting
• Track, assign, and maintain IT asset inventory in accordance with established procedures
• Document support activity and maintain accurate records in ticketing and asset management systems
• Deliver user guidance and basic training on systems, software, and equipment as needed
• Maintain strong customer relationships while ensuring compliance with program and organizational requirements

• High school diploma or equivalent
• Security+ or equivalent DoD 8140 certification
• Active Secret clearance (or higher)
• At least 3 years of experience in computer support, help desk, or IT customer service
• Experience supporting computer hardware, software, and printer maintenance
• Strong customer service, communication, and listening skills
• Ability to manage multiple priorities and work independently
• Technical knowledge of desktop support, standard business software, and basic networking

• Experience with government IT asset management systems
• CompTIA A+ or other relevant technical certifications
• Experience supporting government customers or working in a government environment

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.