Customer Care Manager

Responsibilities

• Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
• Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
• Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
• Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Use excellent written and verbal communication skills to engage with internal teams and customers.
• Utilize your knowledge of our business processes, to guide customers effectively.

• 1+ years' experience in a customer-focused environment desired
• Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
• Proven expertise in customer service
• Experience using a Customer Relationship Management (CRM) system
• Enthusiastic attitude and an engaging businesslike approach
• Excellent oral and written communications skills
• Experience with Microsoft Office required
• Creative problem solver
• Demonstrated ability to research to resolve customer inquiries
• Ability to interact effectively with internal and external partners.
• Technical Support
• Implementation
• Troubleshooting
• Research Skills
• Excellent Written Communication
• Excellent Verbal Communication
• Organizational Skills
• Attention to Detail
• Engaging Businesslike Approach