Field Service Engineer

Location: Germany

Field Service Engineer page is loaded## Field Service Engineer remote type:
Remote locations:
Remote - Germ anytime type:
Full time posted on:
Posted 5 Days Agojob requisition :
Would you like to join an innovative team driven by a bold vision – It is an extraordinary time for Standard Bio Tools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard Bio Tools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:
* Keep customers front and center in all of our work
* Be accountable and deliver on commitments
* Drive continuous improvement
* Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

The Field Service Engineer supports customers on technical and service-related issues, delivering exceptional service across Standard Bio Tools portfolio of products in our rapidly growing Proteomics businesses. It requires the ability to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. It requires commitment to achieve total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.

Team players are essential in this position as the role has a great degree of overlap with various interdisciplinary groups within the organisation.

This role will primarily support the DACH region, with broader EMEA coverage as required.
*
* Description:

*** Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites.
* Troubleshoot instrument hardware and software, often under challenging conditions.
* Contribute to high-value service-related procedures and documents.
* Identify areas for product and process improvement and communicate these accordingly.
* Adopt and leverage our CRM business policies, procedures, and reporting.
* Upwards of 60% travel is routinely required on both a scheduled and unscheduled basis.
*
* Minimum Qualifications:

*** Bachelors degree (BS) in Science or Engineering discipline required, with a preferred 3+ years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.
* Technical support/service experience preferred.
* Substantial working knowledge of optical, electrical and mechanical sub-systems.
* Expertise in employing root cause analysis and corrective action methodologies.
* Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable.*  / Service Max familiarity a plus.
* Strong communication skills, with business‐level proficiency in English.
* Agile and able to adapt to changing requirements.
* Standard Bio Tools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
* Thank you for your interest in Standard Bio Tools!

We are an innovative life sciences industry leader that is accelerating global research on multiple frontiers of human health. We seek team members who share a passion for our vision of becoming a top life science tools company and the established standard in our customers’ workflows. This is an exciting and pivotal time for Standard Bio Tools(TM). Each team member has a role to play in the company’s success, a role informed and influenced by our core values:
• Customer Commitment.  
• Integrity.  
• Respect.  
• Continuous Improvement.

Let’s begin a journey together, delivering on our vision, guided by our values, making a meaningful difference in the world.
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