IT Site Admin

Join Huhtamaki

Enjoy a career, packaged with care, whilst helping protect food, people and the planet

We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world.

You could be part of our vision. Because it's our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It's every one of us working together.

We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.

Provides first-class technical support to internal clients by analyzing, determining, and resolving client issues. Coordinates with internal teams to answer client questions and address problems. Escalates unresolved issues to specialized teams as needed. Responsible for ensuring high client satisfaction with all technical support services provided.

• Provide exceptional technical support to internal users via multiple channels (phone, email, ticketing systems, etc.).
• Analyze, diagnose, and resolve software, hardware, and network issues for internal clients.
• Maintain detailed documentation of all support activities and issue resolutions.
• Cooperate with other internal teams to provide thorough responses to client inquiries.
• Escalate complex or unresolved issues to specialized or higher-tier technical teams in a timely manner.
• Follow established troubleshooting procedures and recommend process improvements where applicable.
• Ensure client satisfaction by delivering high-quality support and maintaining ongoing communication during issue resolution.
• Participate in regular training and stay updated with new technologies, products, and support practices.

Required

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 1-3 years of experience in a technical support or helpdesk environment.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.

Preferred

• Customer-focused attitude with a commitment to client satisfaction.
• Experience with ticketing systems and support tools preferred.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with common operating systems (Windows, macOS, Linux) and enterprise software suites.

• Onsite, Work hours are usually 8 a.m. to 5 p.m. but could require after hours and weekend work to complete projects on time

Travel as needed; up to 10%

Join us. Help protect food, people and the planet.