Customer Success Manager (m​/f​/d) SMB

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award.

We’re proud to be named a Leader in the IDC Market Scape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025.

Join a company that’s not only leading - but also shaping - the future of security operations.

Our mission is simple:
End Cyber Risk. We’re looking for a Customer Success Manager (m/f/d) SMB, based remotely in Germany, to help make this happen.

• Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
• Achieving renewal and expansion targets through consultative selling techniques.
• Listening to customers and providing feedback to the business.
• Ensuring customer satisfaction and delivery of quarterly account reviews.
• Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
• Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, comparing and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
• Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

• 3+ years of demonstrated success in a sales role, preferably in a technology organization.
• Field sales experience strongly desired.
• The ability to be flexible and work in a rapidly changing environment is required.
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
• Fanatical devotion to customer service, business quality, and data security.
• Thinks out-of-the-box and energizes others with passion, quality, and commitment.
• We are looking for candidates fluent in German and English.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• 30 days annual leave, bank holidays and paid volunteering days off
• Pension plan:
  BaV Direktversicherung and VwL Vermögenswirksame Leistungen
• Training and career development programs
• Robust Employee Assistance Program (EAP) with mental health service
• Fertility support and paid parental leave

We foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA ), Best Places to Work – USA ), Great Place to Work – Canada ), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally.

As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate…