IT Support Specialist (m​/f​/d) - Quantum Frontline Industries

Quantum Frontline Industries (QFI) is a newly established German-Ukrainian defence joint venture between Quantum Systems and Frontline Robotics
, created under the Build with Ukraine initiative. For the first time, Ukrainian drones will be manufactured on an industrial scale in Europe, combining Ukrainian battlefield-proven technology with German industrial automation to create a new model of cross-border defence co-production: the German Model
.

As IT Support Specialist (m/f/d), you will be the first point of contact for all end-user IT support requests and incidents across the organization. You will ensure that employees receive timely and effective technical assistance, while contributing to the smooth day-to-day operation of our IT environment. From device provisioning and user support to troubleshooting and process improvement, you will play a key role in maintaining a productive and secure workplace.

Working closely with the IT Lead and business stakeholders, you will support a growing international organization operating in a dynamic and mission-critical environment.

• Receive, log, prioritize, and manage IT requests and incidents through the corporate ticketing system.

• Diagnose and resolve hardware, software, operating system, printing, and connectivity issues independently.

• Provide professional on-site and remote technical support to end users.

• Escalate complex infrastructure or system-related issues to the IT Lead while ensuring complete and accurate documentation.

• Communicate proactively with users regarding ticket status, progress, and resolutions.

• Ensure a high level of service quality and user satisfaction through effective support delivery.

• Prepare, configure, deploy, and issue laptops, desktops, mobile devices, and peripherals to employees.

• Perform device imaging and install standard corporate software according to company standards.

• Troubleshoot and replace faulty hardware components when required.

• Manage local stock of IT equipment, accessories, and consumables.

• Follow established deployment procedures and contribute to continuous improvements in device management processes.

• Perform password resets and support users with Multi-Factor Authentication (MFA) setup and troubleshooting.

• Execute basic account management and group membership changes following defined security procedures.

• Support employee onboarding and offboarding activities from an IT perspective.

• Maintain accurate IT asset inventory records and equipment tracking documentation.

• Ensure compliance with company procedures related to user access and equipment management.

• Assist employees with Microsoft 365 applications and other standard corporate tools.

• Create, update, and maintain internal IT knowledge base articles, user guides, and troubleshooting documentation.

• Promote user self-service by providing clear and practical guidance materials.

• Support knowledge-sharing initiatives and documentation standardization across the IT function.

• Identify opportunities to improve support workflows, processes, and user experience.

• Contribute to the ongoing development of support systems, ticketing platforms, and IT service delivery practices.

• Participate in testing, implementation, and rollout activities for new IT tools and solutions.

• Support the continuous improvement of IT services and operational efficiency.

• Technical education in Information Technology, Computer Science, or a comparable qualification, or equivalent practical experience.

• Previous experience in an IT Helpdesk, IT Support, Service Desk, or similar technical support…