Engineering Manager of Serving Platforms

About Open Table

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Open Table is seeking an Engineering Manager to lead the Serving Platforms team, a globally distributed group of 10 engineers responsible for the runtime foundations Open Table relies on daily. In this role, you will oversee critical platform components across the Quality Assurance and Production environments, including Kubernetes, service-mesh clusters, Vault, and Kafka. This position is equal parts technical leadership, people leadership, and operational execution, requiring close collaboration across Infrastructure Engineering and partner teams.

You will maintain clarity through shifting priorities, foster independent teams, and ensure day-to-day execution aligns with our broader business goals.

• Lead, mentor, and coach a globally distributed team of 10 engineers, providing clear, actionable feedback to foster professional growth and ownership.
• Shape quarterly priorities, coordinate work across multiple streams, and manage the team’s operating cadence, including daily standups and sprint planning.
• Represent the Serving Platforms team across the organization, building strong relationships with stakeholders, advocating for team priorities, and driving cross-functional decisions.
• Support the evolution of greenfield and legacy platform systems, participate in the team's on-call rotation, and reinforce reliability and accountability.
• Navigate ambiguous situations, surface project risks early, and communicate clear trade-offs and resolution paths to leadership and stakeholders.

• 5+ years of experience leading and managing infrastructure, platform, site reliability, or systems engineering teams across multi-team initiatives.
• Demonstrated experience planning, prioritizing, and coordinating parallel engineering efforts while balancing delivery, operational health, and long-term platform improvements.
• Experience supporting modern runtime and platform infrastructure across cloud and hybrid environments (such as AWS, GCP, or Azure) alongside on-premises systems.
• Hands‑on experience in Linux systems administration and practical experience with scripting or automation using Python, Go, or Bash.
• Excellent communication skills with a proven ability to turn incomplete requests into clear requirements and build alignment across technical and non-technical audiences.

• Deep familiarity with modern infrastructure platforms, specifically Kubernetes, service mesh, secrets management, and event streaming.
• Practical experience with specific tools, including Kafka, Mirror Maker, Vault, Puppet, or Ansible.
• Experience leading teams through incident response, supporting root-cause analysis, and driving follow-up work to improve security and operational maturity.

• Generous paid vacation (20 days) + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through Spring Health
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is…