Technical Support Specialist

CI

CITY OF FAIRLAWN, OHIO

AN EQUAL OPPORTUNITY EMPLOYER

JOB

TITLE:

TECHNICAL SUPPORT SPECIALIST

Department:
Information Services

Immediate Supervisor:
Information Services Director

Positions Supervised:
None

Assists the IS Director and Deputy in providing the City’s information technology needs. This includes but is not limited to networking, personal computers, computerized building/zoning, police & fire, finance, parks, tax software systems, and all related equipment

Graduation from an accredited high school or general equivalency diploma. Associate’s degree or higher preferred. PC experience required, or any equivalent combination of technical skills and experience.

Classified [ ] Unclassified [X] Exempt [X] Non-Exempt [ ]

Full-time [X] Part-time [ ]

• Network hardware, PC software and troubleshooting, hardware, configuration and diagnostics
• Leading office software and internet best practices

• Install and maintain PCs, monitors, and network communications
• Multi-task and to work independently with little to no supervision
• Assist with the evaluation of software, hardware, printers, etc. and make technology recommendations
• Provide backup to IS Director and Deputy’s 24 hours/day, 7 days/week support
• Maintain professional relationships with all City employees
• Communicate effectively in written and oral form
• Proficient in the English language

• Occasionally lifts, carries, and moves materials weighing up to 40 pounds
• Must be able to remain in a stationary position for 50% of the time
• Moves about office to access file cabinets, office machinery, etc.
• Operates, activates, and inspects delicate machinery

• Assists in training employees in the use of hardware and software.
• Performs physical installation of computer hardware, software, monitors, network configuration, peripherals, etc.
• Helps with the evaluation of citywide requests for hardware, software, etc.
• Configures hardware and runs diagnostics.
• Responsible for troubleshooting hardware/software.
• Identifies problems affecting workstation performance, basic client networking, desktop computers, as well as their associated peripherals.
• Tests, assesses, recommends and/or supports hardware configurations and provides network connectivity.
• Responsible for evaluating network, assisting in the development of solutions and recommending implementation of necessary changes.
• Provides as needed, backup to the Director and Deputy’s technical support, 24/7, to all City users.
• Assists Director and Deputy in the assessment of the City’s information technology systems to provide a projection of future needs.
• Maintains and protects the integrity of the entire network, including maintaining internet security measures and best practices for PCs and/or the network.
• Makes sure mission critical applications receive special attention.
• Provides technical guidance and training on City’s communication systems including Public Safety cellular voice/data and Internet messaging systems.
• Performs basic moves, adds and changes to City’s 3CX administrative phone system.
• Performs other duties as assigned.