Business Systems Analyst & Testing Coordinato

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Full Time Professional Plain City, OH, US

5 days ago Requisition

Job Title: Business Systems Analyst & Testing Coordinator

Reports To: Director of Enterprise Program Management & Systems Integration

FLSA Status: Exempt

Department: Information Technology

Summary: The Business Systems Analyst - & UAT serves as a liaison among business stakeholders, end users, software vendors, implementation partners, and the Information Technology department. The role analyzes business processes; documents and validates requirements; coordinates and executes software testing and user acceptance testing; and helps ensure enterprise applications operate effectively and reliably. As a member of a small IT team, the position supports upgrades, enhancements, integrations, and implementations from requirements through deployment.

Work is allocated approximately 40% to business systems analysis, 40% to software testing and UAT, and 20% to business application support. Implementation, change management, documentation, and reporting activities are performed within these allocations. This is not a software development or programming position.

Duties and Responsibilities include the following. Other duties may be assigned.

• Business Systems Analysis
  - Approximately 40%
• Partner with business stakeholders to understand operational processes, business challenges, objectives, and system needs.
• Gather, document, validate, and maintain business and functional requirements, acceptance criteria, and related documentation.
• Analyze workflows and identify opportunities to improve processes, efficiency, controls, and system utilization.
• Create process maps, workflow diagrams, business requirements, functional specifications, and user stories appropriate to each project.
• Facilitate requirements sessions, workshops, and cross-functional discussions, and obtain appropriate stakeholder validation before configuration, development, or testing begins.
• Software Testing, Quality Assurance, and UAT
  - Approximately 40%
• Develop and maintain test plans, test cases, test scripts, schedules, expected results, and requirements traceability.
• Execute functional, regression, integration, end-to-end, and user acceptance testing for upgrades, enhancements, integrations, and implementations.
• Coordinate UAT with business stakeholders, facilitate testing sessions, document results, and obtain appropriate sign-off.
• Reproduce and document defects, assess severity and business impact, and track each issue through correction, retesting, and closure.
• Validate system fixes and data outcomes before production deployment, and clearly communicate unresolved risks or limitations.
• Maintain repeatable testing standards, templates, evidence, and release-readiness documentation.
• Business Application Support
  - Approximately 20%
• Serve as a primary application contact for end users, software vendors, and implementation partners.
• Investigate and troubleshoot application issues, document findings, and coordinate vendor or internal escalation when necessary.
• Support enterprise applications used across operational, financial, customer, supply chain, and administrative functions.
• Validate data accuracy and business process outcomes following upgrades, configuration changes, integrations, and defect corrections.
• Maintain user-facing documentation and assist with training and adoption of new or changed system functionality.
• Cross-Functional Implementation, Documentation, and Improvement
• Support implementations and enhancements from requirements definition through deployment, including business-impact assessment, communication, training, and adoption.
• Evaluate dependencies, risks, and change-management needs associated with proposed system changes.
• Coordinate with internal stakeholders, software vendors, and implementation partners to ensure solutions align with validated business needs.
• Communicate project status, testing progress, unresolved risks, dependencies, and required business decisions to appropriate stakeholders.
• Maintain current project documentation, improve related work practices, protect sensitive information, and comply with company security requirements, policies, and procedures.

Qualifications

Education/

Experience:

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three years of experience as a Business Analyst, Systems Analyst, Application Analyst, QA Analyst, or in a closely related role.
• Demonstrated experience gathering and documenting requirements, analyzing business processes, and supporting enterprise applications.
• Hands-on experience developing and executing test plans and test cases, documenting defects, and coordinating UAT.
• Experience supporting, administering, configuring, or…