Onsite IT Technician Manufacturing & Plant IT Support Job North Baltimore Ohio USA,IT/Tech

Position: Onsite IT Technician for Manufacturing & Plant IT Support
Location: North Baltimore

Find your future with National Beef!

National Beef of North Baltimore, Ohio, is looking for a qualified professional to join our Team as On-site IT Support Technician. With competitive pay and benefits, stable work, and an environment that is caring and supportive,

Company Paid Life, Short Term Disability and Long Term Disability Insurances
401k after 1 year with 100% match up to 4% of contribution
Medical, Dental and Vision Insurance effective 1st day of month following first full month of employment with option to select High deductible policy with flex spend or HSA
Paid vacation, sick time and holidays

Company Paid Life, Short Term Disability and Long Term Disability Insurances
401k after 1 year with 100% match up to 4% of contribution
Medical, Dental and Vision Insurance effective 1st day of month following first full month of employment with option to select High deductible policy with flex spend or HSA
Paid vacation, sick time and holidays

The primary location for this position is North Baltimore, Ohio (Meat Processing Production Facility). This position will require some travel, approximately 25% (one week per month) to the National Beef facilities in Selinsgrove, Pennsylvania and Moultrie, Georgia.

Responsibilities

On-site IT Support Technician responsibilities include but are not limited to

Hands‑on on-site IT support role supporting meat processing and food production facilities in a USDA‑regulated environment. Responsible for Windows desktop support, basic Windows Server administration, and on-site network troubleshooting. Ideal for a self‑directed technician with 3–5 years of experience who thrives in manufacturing environments and can travel approximately 25% to support multiple plant locations.

Key Responsibilities

Desktop & End‑User Support

Serve as the first point of contact for on-site IT support issues
Support Windows desktop and laptop systems (Windows 10/11)
Troubleshoot hardware, operating system, and application issues
Image, deploy, replace, and manage workstation life-cycle
Support printers, scanners, and other plant‑floor peripherals
Assist users with Microsoft 365 applications (Outlook, Teams, One-Drive)

Server & Systems Support

Provide basic to intermediate support for Windows Server environments
Assist with Active Directory
Escalate issues to centralized infrastructure or security teams as needed
Perform basic maintenance on physical servers and storage systems

Network & Infrastructure Support

Provide on-site support for network switches, wireless access points, and other network-based equipment.
Perform basic network troubleshooting (connectivity, ports, cabling)
Assist with network hardware installs, replacements, and documentation

Operational Responsibilities

Act as the on-site IT liaison for plant leadership and operations teams
Travel approximately one week per month to support other manufacturing sites
Follow IT security, change management, and operational standards
Deliver professional, customer‑focused support
Work independently with minimal supervision
Participate in after‑hours or on‑call support as required

Other duties as assigned

This is an on-site position. This is a safety sensitive position

Qualifications

Qualified candidates for the On-site IT Support Technician position should possess the following

Required Qualifications

3–5 years of hands‑on IT support experience
Strong Windows desktop support experience
Working knowledge of Windows Server and Active Directory
Experience supporting Cisco switches and basic network infrastructure
Ability to troubleshoot hardware, software, and connectivity issues
Willingness to travel for up to one week per month
Strong communication, documentation, and customer service skills
Ability to prioritize and work independently

Preferred Qualifications

Experience working in manufacturing or production environments
Experience…