Product Specialist - Manufacturing

Product Specialist
- Manufacturing ERP

The Manufacturing ERP Product Specialist is responsible for driving business value and operational excellence by evolving ERP capabilities through targeted enhancements, process improvements, and strategic initiatives. The role operates at the intersection of business process expertise, ERP product ownership, and global standardization, enabling continuous improvement and alignment with the organization's target operating model. The Product Specialist works closely with Product Owners, business stakeholders, support teams, and technical delivery teams to ensure ERP solutions are scalable, standardized, and aligned with regional and global business objectives.

• Production Planning
• Bills of Materials (BOMs)
• Routings
• Material Requirements Planning (MRP)
• Work Orders / Work in Progress (WIP)
• Warehouse Management

• ERP Product Evolution and Enhancement Delivery
  • Design, evaluate, and deliver ERP enhancements that improve business processes, operational efficiency, and system capabilities.
  • Translate business requirements into scalable, sustainable, and standardized ERP solutions.
  • Ensure enhancements align with global ERP strategy, architecture principles, and product roadmaps.
  • Partner with Product Owners to define priorities, assess business value, and support roadmap execution.
• Global Template Alignment and Process Standardization
  • Drive convergence of regional ERP processes toward a common global template.
  • Analyze local process variations, configurations, and customizations to identify opportunities for standardization.
  • Reduce unnecessary custom solutions by promoting globally supported ERP capabilities.
  • Identify and eliminate duplicate, fragmented, or inefficient processes and solutions.
  • Support adoption of the target operating model through harmonized ERP processes.
• Operational Support and Continuous Improvement
  • Provide expert-level functional support for complex, non-standard, or recurring ERP issues.
  • Support escalation management for critical incidents and ensure effective resolution.
  • Perform root cause analysis on recurring issues and convert findings into improvement opportunities and enhancement backlog items.
  • Collaborate with support teams to improve application stability, reliability, and user experience.
• Knowledge Management and Enablement
  • Develop and maintain functional documentation, process guidelines, and solution playbooks.
  • Transfer knowledge to Second-Level Support teams to improve operational effectiveness and reduce dependency on specialist support.
  • Promote consistent ERP usage through training, guidance, and knowledge-sharing activities.

• Application Stability
  • Maintain and improve ERP system reliability, performance, and availability.
  • Reduce recurring incidents through proactive problem management and continuous improvement initiatives.
• Enhancement and Project Delivery
  • Deliver enhancements and improvement initiatives within agreed scope, timelines, and budget.
  • Ensure solutions meet business requirements while maintaining alignment with global ERP standards.
• Strategic Value Contribution
  • Maximize contribution toward strategic enhancement, standardization, and ERP convergence initiatives.
  • Reduce regional deviations and unnecessary customizations.
  • Increase adoption of global ERP capabilities and standardized processes.

• Product Owner
  • Receives ERP product strategy, architectural guidelines, and priority direction.
  • Provides functional designs, regional process impacts, and ERP configuration considerations.
• Second-Level Support
  • Supports critical issue escalation and operational feedback.
  • Provides specialist expertise, resolution guidance, and knowledge transfer.
• Tech Factory / Delivery Teams
  • Aligns delivery priorities across Run, Enhance, and Converge activities.
• Business Stakeholders
  • Collaborates on business requirements, process improvements, solution validation, and adoption.

• Weekly
  - Enhancement and Demand Review Prioritize enhancements, review progress, and validate alignment with business priorities.
• Bi-Weekly
  - Second-Level Enablement and Escalation Review Review…